Flooding or Escapes of Water include burst pipes, sewage ingression from drainage and rivers bursting their banks. A flood in your home can cause significant amounts of damage, leaving your home contaminated and requiring specialist cleaning and reinstatement. Oakleafe are the industry leaders in identifying the effects of water damage and will represent you and ensure all works are carried out to get your home back. We will negotiate with Insurers on your behalf, overseeing cleaning companies, adjusters and contractors so you can get back to normal as soon as possible. As the only RICS registered Loss Assessors in the U.K we have the best team to support you at all times.
Once you call your insurer, they will appoint a Loss Adjuster to validate your claim and check you have met the terms of your policy. Loss Adjusters are there to look after the interests of the insurance company. Despite their claim, they are not independent. If they find you have not met the conditions of your policy, they will attempt to refuse (repudiate) your claim. They will check the sums insured are adequate and attempt to significantly reduce any pay-out. Why would you want to risk a claim refusal without any representation on your side?THE PROCESS
We make sure the Insurance Company does not dictate or coerce you into how your home is dealt with. Our specialist team will prepare the claim and oversee the entire project, including supervising the works to your property. We handle all meetings and correspondence, speeding up the process and ensuring that you get exactly what you are entitled to. Our team support and advise you every step of the way, and are always available to answer your questions.
You can also use our online claims portal, Trackpro, to view live communications between all parties and contribute to the claims process.
We will protect you and take control of the situation. This way YOU dictate and not your insurance company how your home is dealt with. We have years of experience in the negotiation and management of household water damage & leaks claims. We collate, prepare and present the paperwork to Insurers to assist in the smooth running of your claim. We will assist in the re-location of your family and pets on a like-for-like basis.
Chartered Specialists will scope all the damage, even that which is not visible to the naked eye, and oversee the construction works. Everyone else in the claim process works for the Insurance company and is looking after their interests. Let us look after yours.
Make your property safe and mitigate any additional damage.
Arrange Alternative Accommodation for your family and any pets.
Arrange for pumping out, drying or decontamination works.
Oversee all parties including insurers loss adjusters, investigators and their specialists.
Interpret your policy, its wording and any conflicts relating to compliance with its conditions.
Arrange estimates and valuations, and accurately quantify the full extent of your claim.
Compile and present the claim to insurers.