Testimonials

I had a meeting with Dennis on the 20/06/2024. The advice, professionalism and reassurance he gave us, was good, as we have had a major flood damage and has been a very stressful time for us.

Dean was fantastic help after my claim was rejected by insurers. One of my properties suffered a large escape of water and my insurers refused to pay. He took on my claim January 2024 and was brilliant from start to finish. I would highly recommend Oakleafe Claims Northern Ireland to anyone in need of help with their claim. Thank you Dean!

Oakleafe expertly managed our claim from start to finish, alleviating all our stress. Every step was meticulously handled and communicated promptly. The claim was settled in full, and we are extremely pleased with the outcome. We are very grateful to Oakleafe for their hard work and dedication

I have used Oakleafe for 2 domestic insurance claims, and the service has been exceptional both times.

In 2018 Michael Fisher negotiated with my home insurer Halifax for a foul water escape, and most recently in 2023 Michael Akinboro, for a storm damaged roof allowing an ingress of water, with additional support from Graham Crumb.

I cannot stress enough how highly I rate the Oakleafe service. Not only the level of attentiveness in responses to each of my calls, but the insight and understanding of how best to negotiate a personal claim is without doubt incredibly impressive. They have settled both of my claims at a far greater cash amount that I would ever have envisaged, simply by highlighting and claiming for all the essential works necessary for your domestic claim.

Oakleafe are thorough, insightful, tenacious and consistently in contact with you (the client) to manage your expectations and will regularly deliver you updates on the status of your claim, as well as their proposed next steps.

If you are a domestic buildings and contents policy holder (like me) who has had an issue with their property, looking to make a claim on your home insurance policy, I cannot urge you enough to contact Oakleafe and let them take the pressure and stress of resolving your claim on your behalf.

Oakleafe will tenaciously work to get you the absolute maximum possible from your insurer, tolerate the long and frustrating call wait times that are inevitable to get through to loss adjuster, and leave you only with the choice of which farrow and ball colour you need to choose for the repaint !
Although the aim is to never need claim, when you do - choose Oakleafe. You will not be disappointed.

We are thrilled to share our exceptional experience with Abbas Khan and Oakleafe Claims. From the moment we engaged their services, we were impressed by the level of professionalism and efficiency they demonstrated. Abbas Khan, in particular, stood out with his expert handling of our claim.

Abbas approached our case with a thorough understanding and keen attention to detail, ensuring every aspect was meticulously addressed. His communication was clear and prompt, keeping us informed at each stage of the process. We felt confident and reassured knowing that Abbas was managing our claim.

What truly sets Abbas apart is his dedication to achieving the best possible outcome for his clients. He worked tirelessly to negotiate a settlement that not only met but exceeded our expectations. The settlement he secured for us was beyond what we had hoped for, and it is a testament to his expertise and commitment.

The overall experience with Oakleafe Claims has been outstanding. Their team operates with a high level of professionalism and integrity, making the entire claims process smooth and stress-free. We are incredibly grateful for their support and the exceptional results they delivered.

Without hesitation, we highly recommend Oakleafe Claims and Abbas Khan to anyone in need of top-tier loss assessment services. Their dedication, expertise, and outstanding customer service make them the best choice for handling insurance claims.

Exceptional Insurance Claim Handlers
Around 9 months ago I had the unfortunate experience of dealing with water damage in my home but I am pleased to say that Pius, my claim handler, at Oakleafe exceeded all expectations. His professionalism, swift action and dedication to ensuring a seamless claims process truly made a difference during a challenging time. I am immensely grateful for the outstanding service that Pius has provided and would like to express my gratitude through this review.
If you are going through any distress with your insurance claim then I would highly recommend Oakleafe Claims. Pius assisted me and went above and beyond and provided me with an exceptional service. Their expertise, efficiency, clear communications and attention to detail were exemplary. I am grateful for their professionalism as they made a difficult situation much easier for me and handled my insurance company with ease.
I am happy with the outcome and this would not have been possible without the help of Oakleafe and Pius in particular.

I wanted to say a big thank you to Oakleafe claims for the fantastic service they provided in handling our fire claim. From start to finish they made us feel taken care of and eased our worries. Your team’s professionalism, kindness and quick responses were impressive. You kept us informed and made sure we understood everything, which really helped during this stressful time. We are very grateful for how smoothly everything went and for your support. Oakleafe claims went above and beyond our expectations, and we will definitely recommend your service's to others. Thank you again for all your help

Oakleafe helped with our claim which had originally been rejected by our insurance company.
They took on our claim and all the stresses that come with it.
Dean and Aaron were fantastic throughout and made sure they kept us in the loop and updated at all times.

I cannot recommend Oakleafe enough.

Service Review for Oakleafe Claims and Loss Assessor - Abbas Khan I had the pleasure of working with Oakleafe Claims and Loss Assessor, particularly with Abbas Khan, during a challenging time with my insurance claim against Davies Group's loss adjusters. I cannot commend Abbas and the Oakleafe team highly enough for their exceptional service and dedication. From the outset, Abbas demonstrated an impressive level of professionalism and expertise. He took the time to listen attentively to my concerns and understand the complexities of my claim. What stood out most was Abbas's unwavering commitment to advocating for my best interests. Despite facing difficult hurdles with Davies Group's loss adjusters. Thank you for achieving the best possible outcome for us.

We at Town and country meats group ltd, found Oakleafe to be efficient and well managed throughout. They certainly made the unfortunate matter a lot more bearable by handling it to the highest standards of professionalism.

We would recommend them to anyone looking for this specialist service, and although we hope we wont need them again, we certainly would if needed. We would only use this team to handle any matters of the same sort in the future. Thank you Oakleafe, your help was much appreciated.

Oakleafe were invaluable in supporting us through the claim process after a major fire destroyed our business premises. We would not have been able to manage the claim without them, a special thank you to Holly for all your help and advice during an extremely stressful few months. I would have no hesitation in recommending them to anyone else in a similar position, I thought I would be able to 'do it myself' but it would have made it even more stressful so I am glad I left it to the experts at Oakleafe.

Oakleafe were incredibly diligent and supportive throughout the claim process. With all Claims i’ve experienced it is often a real battle to get a fair outcome. We not only got a fantastic outcome, but the expertise of the team allowed us to drive urgency and get things over the line when things seemed to be at a complete stale mate. This saved time and stress which in busy worlds is extremely important!

Myself and my wife had to vacate our apartment for ten weeks while our leak was repaired. It was a very stressful time but Abbas kept us informed regularly and dealt with all for us. Could not have asked for a better claims technician, very professional and a very nice person.

Dear All, I wanted to make public this statement : Indeed followed a big issue in my flat, I've contacted OAKLEAFE to assist me to make my claims. They've extremely professionals despite the fact than it took ages.They never give up and showed me a high level of professionalism & advices regarding my problems. I will recommend anyone experimented such issues to go to them without a sec of hesitation. I will take this opportunity to thank especially Mr KHAN A. for his time, behaviour, accurate advices and impressive results.

Trustworthy and competent staff, helfuly guided me through the whole complicated process to the required result.

I am so grateful for Oakleafe, especially Aaron! My adjusters were trying to throw my claim out for a silly reason, I realised I needed some help and after a bit of research I discovered Oakleafe. They understood my circumstances and were abe to send over Aaron the assessor. He was absolutely fantastic and took charge of the claim. He managed to argue with the insurance company and they managed to accept liability and offer a decent settlement! I am over the moon!

Professionalism, attention to detail, genuine care and support when we needed it most. Thank you Oakleafe!

So happy. We finally had our claim sorted and can't thank these guys enough. Brilliant

Oakleafe im so grateful. Communication throughout the process was clear and helpful, making the entire experience less stressful for myself and my family. Overall, I was very satisfied with the service provided from Oakleafe. Thanks again.

My insurance claim was going nowhere. Phoning daily, no response from the Loss adjustor. A friend recommended Oakleafe which themselves used the year previous and said they handle the claim and work for the policy holder. My friend was completely right. Oakleafe dealt with the insurance company, my claim started moving again and finally full works were carried out.

Oakleafe Claims have been an absolute pleasure. Their team of skilled professionals are not only knowledgeable but also dedicated to providing top-notch service and support. They took the time to understand our needs and they exceeded our expectations. Exceptional customer care. We cannot recommend Oakleafe Claims highly enough.

Oakleafe have handled two insurance claims for me, both with very good results. I have recommended them to friends that have also been very happy. Great people, great service, great outcomes.

I cannot thank Oakleafe and in particular - John enough for all their help and support during what was a very stressful situation for my family. We experienced a fire within our family home causing substantial smoke damage and after contacting Oakleafe they assured me they would do all they could to help me with my claim. John was so understanding and generous with his time and I cannot thank him enough for all his kindness, compassion and expertise. I would highly recommend Oakleafe services!

From the onset of a distressing fire incident at our property, Oakleafe has been nothing short of remarkable in their professionalism and support. It was an incredibly stressful period for us, and honestly, we were at a loss on how to proceed with the claims and recovery process. However, Oakleafe stepped in and effortlessly took control of the situation, guiding us through each step with patience and expertise. Their team demonstrated outstanding professionalism and an empathetic approach, making what seemed like an insurmountable process manageable and less daunting. They took care of every detail, from paperwork to liaising with the insurance companies, allowing us to focus on getting back on our feet without the added pressure of navigating the claims process. I cannot express enough gratitude for the support and dedication Oakleafe provided during this time. Their commitment to ensuring our peace of mind and working in our best interest was evident in every interaction. A heartfelt thank you to the entire team at Oakleafe - your support has been invaluable, and we are immensely thankful for everything you've done for us.

Oakleafe Claims helped me to get to the good outcome on a 1.5 year-long case. The unfortunate delays were caused by Insurance provider and Michael did everything possible to get to the outcomes sooner. I believe if it was not for this company I would have struggled to achieve any positive result for my case.

I had a good experience, the process was explained well to me and I was always provided with the updates on my case whenever I wanted them.

After severe water damage at our home caused by flooding, a family member recommended Oakleafe Claims to assist with our claim.. I must say that they were very professional and helpful every step of the way and we was very happy with their service. Highly recommend. Mr G. Gran

We appointed Oakleafe following a house fire that caused extensive damage to our home, rendering it uninhabitable. The case is still ongoing, the rebuild and renovations will take more months to complete, it has already been some, but we wanted to post an interim review to express our satisfaction thus far.

Our first contact was with, Paul Jennings, who came straight out to speak with us face-to-face on a Sunday. We’re not really the sorts to be swayed by sales-patter or hollow words, we prefer a straight-ahead conversation; so it was nice that Paul was patient in answering our direct questions honestly. We had already searched around and read online reviews ourselves, so it was great that he backed that up in person with his manner and clarity in outlining the pros and cons, so that we could make an informed decision on how to proceed, without it being an overt pressure-sell. At the end of that meeting, we were happy to sign, confident that we were choosing the right company to represent us in this situation moving forward.

From that point on our case has been overseen by Pius Ukoko. who has been fantastic in dealing with all the minutiae of the policy, it really has been an eye-opening experience how the Loss Adjustment / Insurance company has at times argued to interpret the policy, against that which would otherwise seem common-sense and fair to any normal person, seemingly in the name of relatively minor cost-shaving and stalling.

We are juggling work, severe family health conditions, the trauma of being uprooted from our home and of having our possessions destroyed, so it is wonderful to have Pius and Oakleafe being positive and supportive and fighting on our behalf over each of these points of contention, handling the unrelenting back-and-forth, so that we can at least have some of that pressure alleviated. He has fought diligently, remaining upbeat, to get us the most out of our policy entitlements and this is written now, having received a couple of these welcome payments. For all of his efforts we are grateful.

As we proceed into the second-half of this process, we remain reassured that Pius and the team will continue to fight for us just as strongly as they have done so far and help us get through the navigation of this experience, with the same good grace shown so far, that may otherwise have been overwhelming were we to have decided to handle it ourselves.

This review is written independently and honestly, without enticement, as the ones we read ourselves at the start helped us to have an idea what to expect and make a decision right for us. We mention Paul and Pius by name specifically, just as we have been so happy with them both and want to give proper recognition; though we of course extend that to all at Oakleafe as a whole also, for all the team support in battling away on our behalf and for our interactions with others at the company having all been positive. We would gladly recommend them to others, based on our experience thus far. We will update this review at the end, once our house is rebuilt / renovated and we are moved back in.

Just want to say a very big thank you to OAKLEAFE they have been extremely helpful dealing with my claim. They go that extra mile and especially STUART MARSHALL cannot thank him enough he has been patient, understanding and listened to everything I had said during a very stressful time - SO PLEASE SHOULD YOU REQUIRE HELP WITH ANY INSURANCE CLAIM WOULD HIGHLY RECOMMEND OAKLEAFE

- GO NO WHERE ELSE!

After a personal recommendation we contacted Oakleafe and from start to finish they handled the insurance claim on our behalf without us having to do a lot other than allow access to the property for the damage assessments. We are delighted with the overall claim amount which exceeded our realistic expectations enabling us to have all the work we wanted to be completed to a high standard. We would recommend you take advantage of this service, SUPERB.

Fantastic service! Great peace of mind.

Our insurance brokerage recently started dealing with Oakleafe, and within two weeks they have handled two very large and compliacted claims. Very quickly and efficiently.

One particular case was a house fire. Within 90mins of reporting Stuart from Oakleafe was at the clients premises reporting the claim to our clients insurers and arranging alternate accomodation.

If you are an insurance brokerage, you should get in touch with Oakleafe. If you are a private individual, you should ask your brokers why they don't deal with Oakleafe already!

I was flooded last July causing significant damage to the ground floor of my home. The insurance company were fine to deal with but their loss adjusters were a nightmare. I felt intimidated and was treated appallingly. I contacted Oakleafe and James Christie was allocated my case. James was from the start, friendly, sympathetic and professional, he took the time to explain the process to me, making sure that I was fully informed at all stages of the claim, nothing was too much trouble. Without James' help, I would not have been able to achieve a fair settlement. The Contractors appointed by Oakleafe, NCN, were also outstanding, the Director of the company made a personal commitment to ensure that I had my home back in a livable condition by Christmas and made sure it happened, despite the apathy and incompetence of the Loss Adjusters. The support I received from both Oakleafe and NCN was superb. I can't thank James and Steven enough for all their hard work and support throughout what was an incredibly stressful time.

I discovered early on after lodging my claim for Fire damage that I wasn't receiving the service I expected from my insurance claim. My house was severely damaged following an electrical fire and the loss adjuster who came out was questioning me as if I was at fault and in some way responsible for the damage!
My beautician recommended Dean from Oakleafe and after making contact he attended the same day and in a very short space of time he made me feel reassured.
Dean was outstanding in his approach, extremely knowledgeable and charming.
I was present at the meeting with both the forensic scientist and Loss adjuster and Dean tool command of the process and answered all their leading questions with confidence. The loss adjuster left with his tail between his legs after Dean reminded him of how he should be treating me with compassion.
I would highly recommend Dean and Oakleafe for any claim you have to make. I really cannot praise them enough.

I had a house fire during lockdown and was very jubious when I was offered help with my claim as I had never even heard of a loss assessor.
Stuart gave me confidence that Oakleafe would be there to support me and my family until the end and hats off to him because Oakleafe did exactly that! Aaron represented me amazingly and was professional and understanding.
Oakleafe are very hands on and not like other corporate assessing firms who tried to approach me to handle my claim whilst not even suggesting to see the damage!
I think more people need to know that Oakleafe exist as I would never ever attempt to try and put a claim in to insurers without them again.
Thank you all at Oakleafe.

We were very pleased with the outcome of our claim. I would have no hesitation in recommending this company. They also have access to a host of ancillary services as part of their group to help with all aspects of the claim process. We used their drying and construction repair contractors as well to take the pressure off of finding our own. All in all a seamless claims experience. Well done and thank you particularly to Lee who was excellent from my whole family.

Had a water leak and called oakleafe. James handled my case and guided me through the full process. Really helpful and paid fairly for the damage.

Oakleafe dealt with our fire claim and it is hard to put into words how thankful my family and I are to them. Oakleafe were there to take as much of the emotional burden and the hassle of dealing with the insurers away from us and kept us updated throughout. If you want someone who will tirelessly advocate your side, then I highly recommend Oakleafe. Massive thanks to Graham and team!

I can’t recommend Oakleafe enough. I may be a good business man but I’m not a expert in insurance litigation. Raj handled my case with professional care and understood all my anxiety related with my fire claim. What could have taken months to sort out Raj and his team got my insurance company to pay out in days. Especially as I work in retail and under the current climate all the stress involved was just taken away by him and his team.Thank you so much you are one heck of a company.

After having difficulties agreeing an insurance settlement, we were advised by an acquaintance to contact an insurance assessor. It was such a relief to have help from someone acting on our behalf. Dean and his colleagues were so pleasant, professional and thorough and I would certainly recommend Oakleafe to anyone in a similar situation.

My large rental property located up north suffered a huge water leak and I simply could not manage my claim from London. I contacted Oakleafe and within 24 hours they made all arrangements to get the claims process started, install drying equipment and set up a meeting with the loss adjuster. The claim was sorted in no time and now my tenants are back in again. Personal thanks to Grant and Lee for the regular updates.