Testimonials

I have used Oakleafe for 2 domestic insurance claims, and the service has been exceptional both times.

In 2018 Michael Fisher negotiated with my home insurer Halifax for a foul water escape, and most recently in 2023 Michael Akinboro, for a storm damaged roof allowing an ingress of water, with additional support from Graham Crumb.

I cannot stress enough how highly I rate the Oakleafe service. Not only the level of attentiveness in responses to each of my calls, but the insight and understanding of how best to negotiate a personal claim is without doubt incredibly impressive. They have settled both of my claims at a far greater cash amount that I would ever have envisaged, simply by highlighting and claiming for all the essential works necessary for your domestic claim.

Oakleafe are thorough, insightful, tenacious and consistently in contact with you (the client) to manage your expectations and will regularly deliver you updates on the status of your claim, as well as their proposed next steps.

If you are a domestic buildings and contents policy holder (like me) who has had an issue with their property, looking to make a claim on your home insurance policy, I cannot urge you enough to contact Oakleafe and let them take the pressure and stress of resolving your claim on your behalf.

Oakleafe will tenaciously work to get you the absolute maximum possible from your insurer, tolerate the long and frustrating call wait times that are inevitable to get through to loss adjuster, and leave you only with the choice of which farrow and ball colour you need to choose for the repaint !
Although the aim is to never need claim, when you do - choose Oakleafe. You will not be disappointed.

We are thrilled to share our exceptional experience with Abbas Khan and Oakleafe Claims. From the moment we engaged their services, we were impressed by the level of professionalism and efficiency they demonstrated. Abbas Khan, in particular, stood out with his expert handling of our claim.

Abbas approached our case with a thorough understanding and keen attention to detail, ensuring every aspect was meticulously addressed. His communication was clear and prompt, keeping us informed at each stage of the process. We felt confident and reassured knowing that Abbas was managing our claim.

What truly sets Abbas apart is his dedication to achieving the best possible outcome for his clients. He worked tirelessly to negotiate a settlement that not only met but exceeded our expectations. The settlement he secured for us was beyond what we had hoped for, and it is a testament to his expertise and commitment.

The overall experience with Oakleafe Claims has been outstanding. Their team operates with a high level of professionalism and integrity, making the entire claims process smooth and stress-free. We are incredibly grateful for their support and the exceptional results they delivered.

Without hesitation, we highly recommend Oakleafe Claims and Abbas Khan to anyone in need of top-tier loss assessment services. Their dedication, expertise, and outstanding customer service make them the best choice for handling insurance claims.

Exceptional Insurance Claim Handlers
Around 9 months ago I had the unfortunate experience of dealing with water damage in my home but I am pleased to say that Pius, my claim handler, at Oakleafe exceeded all expectations. His professionalism, swift action and dedication to ensuring a seamless claims process truly made a difference during a challenging time. I am immensely grateful for the outstanding service that Pius has provided and would like to express my gratitude through this review.
If you are going through any distress with your insurance claim then I would highly recommend Oakleafe Claims. Pius assisted me and went above and beyond and provided me with an exceptional service. Their expertise, efficiency, clear communications and attention to detail were exemplary. I am grateful for their professionalism as they made a difficult situation much easier for me and handled my insurance company with ease.
I am happy with the outcome and this would not have been possible without the help of Oakleafe and Pius in particular.

Oakleafe helped with our claim which had originally been rejected by our insurance company.
They took on our claim and all the stresses that come with it.
Dean and Aaron were fantastic throughout and made sure they kept us in the loop and updated at all times.

I cannot recommend Oakleafe enough.

We at Town and country meats group ltd, found Oakleafe to be efficient and well managed throughout. They certainly made the unfortunate matter a lot more bearable by handling it to the highest standards of professionalism.

We would recommend them to anyone looking for this specialist service, and although we hope we wont need them again, we certainly would if needed. We would only use this team to handle any matters of the same sort in the future. Thank you Oakleafe, your help was much appreciated.

Oakleafe were incredibly diligent and supportive throughout the claim process. With all Claims i’ve experienced it is often a real battle to get a fair outcome. We not only got a fantastic outcome, but the expertise of the team allowed us to drive urgency and get things over the line when things seemed to be at a complete stale mate. This saved time and stress which in busy worlds is extremely important!

Oakleafe Claims helped me to get to the good outcome on a 1.5 year-long case. The unfortunate delays were caused by Insurance provider and Michael did everything possible to get to the outcomes sooner. I believe if it was not for this company I would have struggled to achieve any positive result for my case.

I had a good experience, the process was explained well to me and I was always provided with the updates on my case whenever I wanted them.

We appointed Oakleafe following a house fire that caused extensive damage to our home, rendering it uninhabitable. The case is still ongoing, the rebuild and renovations will take more months to complete, it has already been some, but we wanted to post an interim review to express our satisfaction thus far.

Our first contact was with, Paul Jennings, who came straight out to speak with us face-to-face on a Sunday. We’re not really the sorts to be swayed by sales-patter or hollow words, we prefer a straight-ahead conversation; so it was nice that Paul was patient in answering our direct questions honestly. We had already searched around and read online reviews ourselves, so it was great that he backed that up in person with his manner and clarity in outlining the pros and cons, so that we could make an informed decision on how to proceed, without it being an overt pressure-sell. At the end of that meeting, we were happy to sign, confident that we were choosing the right company to represent us in this situation moving forward.

From that point on our case has been overseen by Pius Ukoko. who has been fantastic in dealing with all the minutiae of the policy, it really has been an eye-opening experience how the Loss Adjustment / Insurance company has at times argued to interpret the policy, against that which would otherwise seem common-sense and fair to any normal person, seemingly in the name of relatively minor cost-shaving and stalling.

We are juggling work, severe family health conditions, the trauma of being uprooted from our home and of having our possessions destroyed, so it is wonderful to have Pius and Oakleafe being positive and supportive and fighting on our behalf over each of these points of contention, handling the unrelenting back-and-forth, so that we can at least have some of that pressure alleviated. He has fought diligently, remaining upbeat, to get us the most out of our policy entitlements and this is written now, having received a couple of these welcome payments. For all of his efforts we are grateful.

As we proceed into the second-half of this process, we remain reassured that Pius and the team will continue to fight for us just as strongly as they have done so far and help us get through the navigation of this experience, with the same good grace shown so far, that may otherwise have been overwhelming were we to have decided to handle it ourselves.

This review is written independently and honestly, without enticement, as the ones we read ourselves at the start helped us to have an idea what to expect and make a decision right for us. We mention Paul and Pius by name specifically, just as we have been so happy with them both and want to give proper recognition; though we of course extend that to all at Oakleafe as a whole also, for all the team support in battling away on our behalf and for our interactions with others at the company having all been positive. We would gladly recommend them to others, based on our experience thus far. We will update this review at the end, once our house is rebuilt / renovated and we are moved back in.

Just want to say a very big thank you to OAKLEAFE they have been extremely helpful dealing with my claim. They go that extra mile and especially STUART MARSHALL cannot thank him enough he has been patient, understanding and listened to everything I had said during a very stressful time - SO PLEASE SHOULD YOU REQUIRE HELP WITH ANY INSURANCE CLAIM WOULD HIGHLY RECOMMEND OAKLEAFE

- GO NO WHERE ELSE!

After a personal recommendation we contacted Oakleafe and from start to finish they handled the insurance claim on our behalf without us having to do a lot other than allow access to the property for the damage assessments. We are delighted with the overall claim amount which exceeded our realistic expectations enabling us to have all the work we wanted to be completed to a high standard. We would recommend you take advantage of this service, SUPERB.

Fantastic service! Great peace of mind.

Our insurance brokerage recently started dealing with Oakleafe, and within two weeks they have handled two very large and compliacted claims. Very quickly and efficiently.

One particular case was a house fire. Within 90mins of reporting Stuart from Oakleafe was at the clients premises reporting the claim to our clients insurers and arranging alternate accomodation.

If you are an insurance brokerage, you should get in touch with Oakleafe. If you are a private individual, you should ask your brokers why they don't deal with Oakleafe already!

I was flooded last July causing significant damage to the ground floor of my home. The insurance company were fine to deal with but their loss adjusters were a nightmare. I felt intimidated and was treated appallingly. I contacted Oakleafe and James Christie was allocated my case. James was from the start, friendly, sympathetic and professional, he took the time to explain the process to me, making sure that I was fully informed at all stages of the claim, nothing was too much trouble. Without James' help, I would not have been able to achieve a fair settlement. The Contractors appointed by Oakleafe, NCN, were also outstanding, the Director of the company made a personal commitment to ensure that I had my home back in a livable condition by Christmas and made sure it happened, despite the apathy and incompetence of the Loss Adjusters. The support I received from both Oakleafe and NCN was superb. I can't thank James and Steven enough for all their hard work and support throughout what was an incredibly stressful time.

I discovered early on after lodging my claim for Fire damage that I wasn't receiving the service I expected from my insurance claim. My house was severely damaged following an electrical fire and the loss adjuster who came out was questioning me as if I was at fault and in some way responsible for the damage!
My beautician recommended Dean from Oakleafe and after making contact he attended the same day and in a very short space of time he made me feel reassured.
Dean was outstanding in his approach, extremely knowledgeable and charming.
I was present at the meeting with both the forensic scientist and Loss adjuster and Dean tool command of the process and answered all their leading questions with confidence. The loss adjuster left with his tail between his legs after Dean reminded him of how he should be treating me with compassion.
I would highly recommend Dean and Oakleafe for any claim you have to make. I really cannot praise them enough.

I had a house fire during lockdown and was very jubious when I was offered help with my claim as I had never even heard of a loss assessor.
Stuart gave me confidence that Oakleafe would be there to support me and my family until the end and hats off to him because Oakleafe did exactly that! Aaron represented me amazingly and was professional and understanding.
Oakleafe are very hands on and not like other corporate assessing firms who tried to approach me to handle my claim whilst not even suggesting to see the damage!
I think more people need to know that Oakleafe exist as I would never ever attempt to try and put a claim in to insurers without them again.
Thank you all at Oakleafe.

We were very pleased with the outcome of our claim. I would have no hesitation in recommending this company. They also have access to a host of ancillary services as part of their group to help with all aspects of the claim process. We used their drying and construction repair contractors as well to take the pressure off of finding our own. All in all a seamless claims experience. Well done and thank you particularly to Lee who was excellent from my whole family.

Had a water leak and called oakleafe. James handled my case and guided me through the full process. Really helpful and paid fairly for the damage.

Oakleafe dealt with our fire claim and it is hard to put into words how thankful my family and I are to them. Oakleafe were there to take as much of the emotional burden and the hassle of dealing with the insurers away from us and kept us updated throughout. If you want someone who will tirelessly advocate your side, then I highly recommend Oakleafe. Massive thanks to Graham and team!

I can’t recommend Oakleafe enough. I may be a good business man but I’m not a expert in insurance litigation. Raj handled my case with professional care and understood all my anxiety related with my fire claim. What could have taken months to sort out Raj and his team got my insurance company to pay out in days. Especially as I work in retail and under the current climate all the stress involved was just taken away by him and his team.Thank you so much you are one heck of a company.

After having difficulties agreeing an insurance settlement, we were advised by an acquaintance to contact an insurance assessor. It was such a relief to have help from someone acting on our behalf. Dean and his colleagues were so pleasant, professional and thorough and I would certainly recommend Oakleafe to anyone in a similar situation.

My large rental property located up north suffered a huge water leak and I simply could not manage my claim from London. I contacted Oakleafe and within 24 hours they made all arrangements to get the claims process started, install drying equipment and set up a meeting with the loss adjuster. The claim was sorted in no time and now my tenants are back in again. Personal thanks to Grant and Lee for the regular updates.