Guide to Storm Damage Insurance Claims in the UK

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Dean Goodwin
Group Director
Last Updated
6 December 2024

Storm Damage Insurance Claims – Storms can leave a trail of destruction, turning your property and peace of mind upside down. In the UK, where extreme weather events are becoming increasingly common, understanding storm damage insurance claims is more crucial than ever. With record claims reaching £573 million a year, knowing how to protect your property and secure compensation is essential.

This guide equips homeowners, property managers, and business owners with actionable insights into storm damage insurance claims. From understanding policy coverage to avoiding common pitfalls, you’ll find practical advice to understand the claims process confidently and prepare for future storms.

Storm Damage Insurance Claims – Storm Bert

Storm Bert struck the UK in late November 2024, causing significant disruption and damage across the country.

Rainfall and Wind

– White Barrow in Devon recorded the highest rainfall, with 175.7mm falling between midnight on 23 November and midnight on 25 November.
– Treherbert, Tyn-Y-Waun in South Wales saw 171.6mm of rainfall.
– Wind gusts reached 82mph at Capel Curig in Gwynedd.

Flooding and Property Damage

– By Monday morning following the storm, over 300 flood warnings and alerts were in effect across England and Wales .
– The Environment Agency estimated around 100 properties were flooded in England.
– In Merthyr Tydfil, over 70 properties were affected by flooding.
– Across England, approximately 80 properties were confirmed to have been flooded, while flood defences protected an estimated 23,000 properties.

Fatalities and Evacuations

– At least five people lost their lives due to storm-related incidents.
– Evacuations were necessary in areas such as Blaenau Gwent and Powys due to landslides and rising floodwaters.

Infrastructure Impact

– Major rail routes, including those linking London to Wales and the southwest, were closed due to flooding and fallen trees.
– Services to Gatwick and Stansted airports were affected, with hundreds of flights cancelled over the weekend.
– Key roads, such as the M32 in Bristol and the A5 in Northamptonshire, were closed due to severe flooding.

Economic Impact

– Weather-related home insurance claims in the UK reached a record high of £573 million in 2023, a 36% increase from 2022, largely due to severe storms like Bert.

Local Impacts

– In South Wales, a major incident was declared in the Rhondda Cynon Taf region, with between 200 and 300 properties affected by flooding[4].
– Four landslips occurred in Merthyr Tydfil: two in Pontsticill, one in Pontsarn, and one in Quaker’s Yard, leading to road closures.

Response and Support

– The UK government and local authorities implemented various support measures, including:
– A Local Authority Hardship Scheme offering £1,000 to each affected household and business in Merthyr Tydfil.
– The Welsh Government Discretionary Assistance Fund (DAF) provides grants to those affected by floods.

Storm Bert highlighted the UK’s increasing vulnerability to extreme weather events and the need for continued investment in flood defences and climate resilience measures.

 

What Are Storm Damage Insurance Claims?

Storms in the UK are becoming more frequent and severe, thanks to shifting weather patterns and climate change. According to recent data from Aviva, over one-fifth (22%) of UK homes have experienced storm damage in the last five years. With insurance claims for storm damage reaching a record £573 million in 2023, these events are a growing concern.

Storm damage insurance claims allow property owners to seek reimbursement for repairs or losses sustained during a storm, such as damage to roofs, windows, or outdoor structures caused by wind, hail, or falling debris. Flooding caused by heavy rain can also, in some cases, fall under storm damage.

Whether you’re a homeowner, property manager, or business owner, having a comprehensive storm damage insurance policy is crucial in safeguarding your financial future.

Understanding Your Policy Coverage

Before disaster strikes, one of the most important steps is thoroughly understanding your home or business insurance policy. Here’s what to look for:

Key Coverage Areas:

  • Insured Risks: Ensure your policy explicitly covers storm-related damage, such as wind, rain, and flooding.
  • Policy Limits: All policies have coverage limits—be clear on how much your insurer will pay for storm-related claims.
  • Exclusions: Watch out for specific exclusions, such as inadequate property maintenance being cited as a reason to deny claims.
  • Deductibles: This is the amount you’ll need to pay out of pocket before your insurer contributes. Higher deductibles can significantly impact your finances during a claim.

Reading the fine print is essential. If policy terms are unclear, consider consulting an insurance advisor or loss assessor to clarify your rights.



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What Are Storm Damage Insurance Claims?

Storms in the UK are becoming more frequent and severe, thanks to shifting weather patterns and climate change. According to recent data from Aviva, over one-fifth (22%) of UK homes have experienced storm damage in the last five years. With insurance claims for storm damage reaching a record £573 million in 2023, these events are a growing concern.

Storm damage insurance claims allow property owners to seek reimbursement for repairs or losses sustained during a storm, such as damage to roofs, windows, or outdoor structures caused by wind, hail, or falling debris. Flooding caused by heavy rain can also, in some cases, fall under storm damage.

Whether you’re a homeowner, property manager, or business owner, having a comprehensive storm damage insurance policy is crucial in safeguarding your financial future.

Understanding Your Policy Coverage

Before disaster strikes, one of the most important steps is thoroughly understanding your home or business insurance policy. Here’s what to look for:

Key Coverage Areas:

  • Insured Risks: Ensure your policy explicitly covers storm-related damage, such as wind, rain, and flooding.
  • Policy Limits: All policies have coverage limits—be clear on how much your insurer will pay for storm-related claims.
  • Exclusions: Watch out for specific exclusions, such as inadequate property maintenance being cited as a reason to deny claims.
  • Deductibles: This is the amount you’ll need to pay out of pocket before your insurer contributes. Higher deductibles can significantly impact your finances during a claim.

Reading the fine print is essential. If policy terms are unclear, consider consulting an insurance advisor or loss assessor to clarify your rights.



What Oakleafe Clients Say:



Book your complimentary consultation with our insurance claim professionals.

Our insurance claim professionals will explain the claim process to ensure you understand your options.
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Preparing for a Storm Damage Claim

Preparation is the best defence against future storms and will help you build a stronger case when filing an insurance claim.

Steps to Protect Your Property:

  1. Storm-Proofing:
    • Inspect your roof for loose or missing tiles.
    • Secure garden furniture, fences, and outdoor equipment.
    • Ensure gutters and drains are clear to prevent overflow.
  2. Documenting Your Property:
    • Take photos and videos of your property before a storm to provide a ‘baseline’ of its condition.
    • Keep an inventory of high-value items, including receipts, where possible.
  3. Keep Emergency Supplies:
    • Prepare an emergency kit with essentials, including insurance documents, in case immediate evacuation is necessary.

What to Do After a Storm:

  • Assess the Damage:
    • Once it’s safe, document all visible damage with detailed photos and notes. Don’t make permanent repairs until your insurer has been contacted.
  • Contact Your Insurer:
    • Notify your insurer as soon as possible. Most insurance companies have tight deadlines for submitting claims.
  • Make Temporary Repairs:
    • Prevent further damage by making temporary fixes, such as covering a damaged roof with a tarp.
    • Keep receipts for repair materials for reimbursement.
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Filing a Storm Damage Insurance Claim

Understanding the claims process can reduce stress and help you secure the compensation you deserve. Here’s how to go about it:

  1. Notify Your Insurer:
    • Contact your insurance company immediately after the storm.
    • Provide them with all necessary documentation, including photos of the damage and a list of items affected.
  2. Complete the Claim Form:
    • Accurately complete your insurer’s claim form, ensuring all requested information is included.
  3. Cooperate with the Adjuster:
    • Your insurer will send a loss adjuster to inspect the damage and verify your claim.
    • Be clear and cooperative during their visit.
  4. Follow Up Regularly:
    • Don’t hesitate to contact your insurer for updates on your claim.
    • Maintaining communication ensures your claim stays on track.
  5. Provide Additional Documentation:
    • If requested, promptly supply invoices, receipts, or valuations to support your claim.

Common Pitfalls in Storm Damage Claims (and How to Avoid Them)

Filing a storm damage claim can be tricky, with several potential challenges to watch out for:

  • Delayed Claims:
    • Missing the deadline for filing can result in your claim being denied.
    • Always notify your insurer promptly.
  • Insufficient Evidence:
    • Failing to document the damage thoroughly can weaken your case. Take clear, timestamped photos of all affected areas.
  • Underpayments:
    • If you feel the settlement isn’t fair, request a detailed report from your loss adjuster or consider hiring a loss assessor to advocate on your behalf.
  • Policy Exclusions:
    • Insurers may reject claims by citing policy exclusions, such as inadequate maintenance.
    • To minimise such risks, regularly inspect and maintain your property.

When to Seek Legal and Professional Help

If your claim is denied or you encounter challenges, involving a professional can make a significant difference. Here are your options:

  • Loss Assessors:
    • Unlike loss adjusters who work for the insurer, loss assessors work for you, helping to negotiate a fair settlement.
  • Financial Ombudsman Service:
    • For unresolved disputes, you can escalate your case to the Ombudsman, who can mediate between you and your insurer.
  • Legal Assistance:
    • If all else fails, hiring a solicitor experienced in insurance claims might be necessary to pursue legal action.

 

Preparing for the Next Storm

Prevention is always better than cure. Here’s how you can fortify your home or business against future storms:

  • Upgrade Roofing:
    • Invest in wind-resistant materials for long-term protection.
  • Install Flood Defences:
    • Use barriers and drainage systems in flood-prone areas.
  • Stay Updated:
    • Monitor weather reports and use government flood warning services to prepare in advance.

Conclusion: Storm Damage Insurance Claims

Storm damage is inevitable for UK property owners, but being well-prepared can make a significant difference. You can increase your chances of a successful claim by understanding your insurance policy, maintaining thorough documentation, and acting swiftly after a storm.

Key Takeaways:

  • Understand your coverage: Familiarise yourself with policy terms, limits, and exclusions.
  • Prepare proactively: Fortify your property and keep updated records to strengthen future claims.
  • File claims efficiently: Notify your insurer promptly and provide comprehensive evidence.
  • Seek support when needed: Engage loss assessors or legal professionals to advocate on your behalf.

Storms may be unpredictable, but your response doesn’t have to be. Take control by staying informed, investing in preventive measures, and seeking expert guidance when necessary.

For tailored advice and professional support, connect with trusted loss assessors Oakleafe Claims.

We Can Help

Oakleafe Claims have represented policyholders and managed their insurance claims since before the First World War. We have vast expertise and experience in both domestic and commercial insurance claims with thousands of satisfied policyholders who have received their deserved insurance settlement. With no upfront fees required, our internal data shows that insurance claims managed by professional loss assessors like Oakleafe can expect a settlement up to 40% higher than claims managed by the policyholder.

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Book your complimentary consultation with our insurance claim professionals.

Our insurance claim professionals will explain the claim process to ensure you understand your options.

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