We hope that you never have to make a complaint, but we recognise that we may not always get it right. At all times your first call should be to the head of the regional manager for the office relating to your claim, who has the authority to resolve matters quickly.

If you're still unhappy with any part of our service, then you should email us at [email protected]. This will engage the company’s formal complaints procedure to investigate the matter.

If you do feel the need to engage the formal process, please ensure you:

 

- Put the date

- Give your name & Claims Number

- Include any evidence you have

- Say what you would like the company to do to put things right

- Explain your complaint clearly

- Mark the email "COMPLAINT" clearly at the top

 

We will respond to your concerns immediately and investigate your complaint so that we can respond accordingly.

You have the further right, if you are unhappy with our final response, to contact the Ombudsman Service.

free consultation

Get in contact today to make an appointment with one of our agents.

GET IN TOUCH MAKE AN APPOINTMENT NOW WITH ONE OF OUR AGENTS

If you have been declined whilst trying to claim on your domestic or commercial insurance, we can help. We can also help with professional services, for example, Brokers, VAR Valuations and Managing Agents.

Oakleafe Claims Headquarters

7-9 Balgores Lane, Gidea Park, Essex, RM2 5JS

Oakleafe Claims London

Midland Court, Victoria Road, Romford, RM1 2JH

Oakleafe Claims Midlands

Phoenix Works, 500 King St, Longton, Stoke-on-Trent ST3 1EZ

Oakleafe Claims Scotland

Ingram House, 227 Ingram Street, Glasgow G1 1DA

Oakleafe Claims Wales

12 Business Centre, 12 Cathedral Road Pontcanna Cardiff, CF11 9LJ

Oakleafe Claims N.Ireland

1st Floor, 31 Donegall Street Belfast, BT1 2FG

Oakleafe Claims Netherlands

Stoelmatter 30, 2292JL Wateringen, Zuid Holland, Netherlands

Oakleafe Claims UAE

Ground Floor, I Rise Tower, G17, Hessa St, Barsha Heights, Dubai, UAE
oakleafe claims uk, europe and uae coverage
Oakleafe Claims Limited is an Appointed Representative of Oakleafe Group Limited which is Authorised and Regulated by the Financial Conduct Authority and is entered on the Financial Service Register (https://register.fca.org.uk/s/) under reference: 790564
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2024
Oakleafe Group. All Rights Reserved
Registered in England and Wales No: 10970687

HOW CAN WE HELP

Call our free 24/7 claims consultation helpline on 0333 2101 999.

BROKERSHIELD BROCHURE

If you require additional information please call our free 24/7 claims consultation helpline on 0333 2101 999.

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HOW CAN WE HELP

Call our free 24/7 claims consultation helpline on 0333 2101 999.