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Oakleafe Claims

The Team

Great things are never done by one person. They are done by a team of people. Oakleafe have more than 500 years combined experience in the claims industry and operate throughout the UK. We are the most diverse and technically competent experts in the industry, all working for you, on your side. 

Lee Goodwin
Managing Director

Lee is the 8th generation of family members to run the Oakleafe group of companies and has significant experience in the Insurance claim industry with both domestic and commercial claims.

He is also a Chartered Building Surveyor and holds accreditations with RICS, CIOB, CILA, CII, IPLA, CABE, CMI, IFAA, C.Build.E and APM

Dean Goodwin
Group Director

Dean is the Group Director who heads operations nationally. Extensive experience in both domestic and commercial claims, specialising in large and complex losses.
Complimenting his 25 years claims expertise Dean is also a Chartered Building surveyor with honorary Fellow status.

Professionally qualified and accredited by CILA, RICS, CIOB, CABE, CII, and IPLA

John Goodwin
Director

A highly regarded loss assessor within the insurance industry. John has over 45 years helping clients with all types of claims as the 7th generation within the family business. A highly technical background in the construction industry combined with years of claims experience allows John to effectively deal with both commercial and domestic losses across a number of industries.

ACIOB, Cert CILA

Graham Crumb
Claims Director

Commemorating 4 decades in the claims industry, Graham's motivation & focus remain. A key Director who has been dealing with ultra-high net worth and complex claims internationally for historic clients, their families, their industries, and their communities in the Claims management industry since the 1980s.

Professionally accredited to Cert CILA. ins-BTEC. IFAA. MIPLA

Adrian Gilluly
Claims Director Scotland 

Adrian is regarded as one of the few multi-talented adjusters in the industry having worked in the claims sector for 35 years. He has a diverse range of experience working as a claim's inspector for a major composite insurer, as a Chartered Loss Adjuster, and 15 years as a Loss Assessor dealing with many high-profile claims.

Possessing the 'Gold Standard' qualification of Chartered Loss Adjuster - qualified to ACILA standard and also ACII - the 2 highest standards in the insurance claims industry.

Louise Wan
Technician Team Leader and Loss Assessor

Over 10 years in the insurance industry working within large insurance institutions, and Loss Adjusters as high-level management. Experienced in Domestic and Commercial claims specialising in material damage claims. Passionate about excelling in customer service & building client /contractor relationships.

Extensive qualifications from CII, CILA, BDMA, and IPLA

Douglas Campbell
Business Development

Based in Glasgow and with an impressive sales background in Scotland, Douglas promotes our services and maintains existing connections within the Oakleafe Group.

 Stuart Marshall
Group Sales Manager 

Having worked in the financial sector for 25 years for several large corporations Stuart is well placed in the organization with his knowledge and competency in the insurance sector.  Head of Group Sales and business development with responsibility for the national sales force. Promoting and networking the companies core values and services to Businesses and individuals. 

Mark Young
Business Development

Mark joined Oakleafe after a successful career in the fitness and leisure industry. A wealth of established connections across the gymnasium and security sector allows mark to be the first point of contact to assist clients nationwide with material damage and business interruption claims.

Paul Jennings
Group Business Development and Networking 

Paul has been working in customer facing working environments for over 20 years. A keen member of a number of industry networking groups and a thorough understanding of the regulatory requirements within the claims management industry. 

Grant Williams
Loss Assessor and Regional Manager 

A specialist in Policy interpretation and claims management with a wealth of knowledge and understanding having worked previously for a TPA/Insurer. Grant specializes in Large/Complex domestic and commercial claims and technical repudiations. Heading the Midlands office Grant is very much hands-on with his client's claims and management.

BA (Hons) in Business Management, Cert CILA and Level 2 & 3 Leadership/Management

James Christie
Loss Assessor 

James has worked within the insurance industry for over 15 years.  An excellent knowledge of the domestic claims industry specialising in complex and major loss.

Educated to Degree level in BA (Hons) Business Management and Cert CILA

Leion Attard
Loss Assessor and Regional Manager

A varied working experience of over twenty years within the claims industry, across Household, Commercial, Motor, Liability, up to Major Loss level as a senior Loss adjuster. Extensive past experience as a Senior Special Investigator for all of the major Insurers, up to CEO level, including the setting up of S.I. Departments and delivering training lectures.  

Qualified to Cert CILA, Cert CII, and APCIP

Raj Soni
Senior Loss Assessor

Raj has been handling insurance claims for 32 years. He currently specialises in both commercial and domestic claims with ultra-high-net-worth major and complex claims. Raj thrives off his efficiency at providing his clients with excellent claims service. Raj compliments his expertise with multilingual ability in English, Gujrati, Kiswahili, Punjabi, and Urdu.

Dip CII (Claims), BDMA Insurance Technician

Jonathan Reuter
Loss Assessor

Jonathan has worked in the claims industry for 25 years since leaving college. A long-standing career for both international brokers and loss adjusters and more recently as an assessor for nearly a decade. He is passionate about claims and highly skilled at both commercial and domestic losses.

Qualified to Cert CILA, MIPLA, and BDMA Insurance Technician

Aaron Bird
Loss Assessor

Aaron joined Oakleafe from a property management background dealing with a portfolio of over 10,000 property and claims management. A FastTrack member of the team who has established himself as a highly-skilled assessor in domestic and commercial losses

Cert CILA, MIPLA, BDMA Insurance Technician

Daniel James
Loss Assessor

Daniel has worked in the insurance industry for the last 7 years, Working for the largest domestic brokers initially then progression as an adjuster within the leisure industry for a major insurer. Daniel excels with claims handling in both the domestic and leisure markets.

Cert CILA, MIPLA, and Dewpoint qualified

Sophie Holmes
Loss Assessor

Sophie has 3 years of experience in the claims management industry after graduating with a first-class degree in medical bioscience. She has a Master's qualification in Advanced biomedicine. Sophie is a FastTrack member of the team who excels in domestic and commercial claims.

BSc (Hons), MSc, MIPLA, Cert CILA

Michael Fisher
Loss Assessor

Michael comes from a long-standing career spanning 2 decades within the construction industry, holding positions as both technical manager and regional project manager. Michael is skilled at both domestic and commercial losses.

Cert CILA, DipSurv, MIPLA

Ray Truman
Claims Consultant

With over 45 years of experience in the Claims Assessing industry. Ray has dealt with all manner of insurance claims, large and small, both residential and commercial. Ray specializes in ultra-high net worth major and complex losses.

BSc (Hons), FCA, MIPLA

Paul Turner
Claims Consultant

An extensive catalogue of high-level claims management dealing with ultra-high net worth domestic and commercial losses throughout the U.K. A senior Chartered Insurance institute lecturer and examiner specializing in Business Interruption. Paul provides continued support and mentoring across the group.

A Chartered Loss Adjuster, ACII, and ACIOB

Darrell Wiffin
Head of Financial Control

Darrell has headed financial control and FCA compliance activities at Oakleafe for over 10 years. A high-level qualification in both FCA client account and regulatory compliance. Darrell also holds a first-class degree in Quantity Surveying.

BSc (Hons), ALOS ,MIAB, and FCO

Iulia Nica
Financial Technician

A well-respected and meticulous member of the Oakleafe team since 2018 working within the finance team. Iulia is months away from obtaining her full MAAT  and then obtain her chartered accountancy qualification.

Qualified to AAT Level 4 (QCF)

Valentin Zhekov
Head of I.T and Cyber Crime Expert

Valentin holds a Masters in Computer Science and was the lead developer and architect of the Claims workflow software 'Trackpro'. A cybercrime security expert and consultant to 3 London Boroughs on cybercrime safeguarding.

MSc Computer Science, BSc (Hons) Computer Science

Eren Ince
Information and Communications Support

A first-class degree in computer science allows Eren to maintain the group's infrastructure. As heavily technology-focused company support is provided 24/7.

BSc (Hons) Computer Science

Danielle McCollum
Office Manager

Danielle has been a key member of the team for 10 years overseeing operations within the head office administration centre. An excellent understanding of the claims industry, FCA compliance, and customer services.

Dip Business Management, Member of CILA

Jade O'Hanlon
Directors Personal Assistant and Group Manager

Jade provides direct support to key directors and oversees all UK operations across the regional offices. A varied career in the financial services sector, having experience in fund management, operational oversight and management, transfer agency and FCA regulatory compliance. Jade maintains and enhances the company standards and provides a wealth of knowledge as a recognized complex subject matter expert.

Qualified to IAQ CISI DIP - FCA Financial Regulation, Asset Servicing, Introduction to Securities and Investment, NVQ DIP Business Administration, MIPLA

Kenny Clark
Technical Manager and Surveyor

Kenny has over 5 years of experience within the insurance building repairs sector. A sound knowledge of both water and fire damage and highly skilled in building pathology and defect analysis. The skill sets gained from a multitude of project management operations allow Kenny to assist clients with their domestic and commercial losses.

Member of CIOB, NAPIT, DipSurv

Elle
Training and Staff Development Manager

Elle provides compliance and staff development support across the group. FCA and accreditation compliance is fundamental to our operations. Also educated to degree level in adult learning and proactive in enhancing the firm's skill set, qualifications, and knowledge base specific to the claims management industry.

BA (Hons) ALCert

Mattey Lang
Multilingual Support

Mattey provides invaluable language assistance to reflect the diverse communities we support. A fluent ability to translate key European languages and Asian key dialects including Malay, Thai, Korean, Japanese, Mandarin, Yue and Wu.

Steven Willey
Anti-Fraud and Cyber Crime Consultant

An industry professional in compliance, risk, and assurance with experience in business oversight. A long-standing career in SME investigations, Financial Crime, and regulatory enquires working both in the U.K and Latin America.

Qualified to ICA Diploma AML, APCIP, BSc International Relations, FICA, and CPAML

Matthew Breeden
Claims Consultant

Matthew has over 15 years of experience as a Loss Assessor working in both commercial and domestic claims. A varied claim experience during this time allows Matthew to help clients navigate the complex claims process to achieve their full entitlement.

Qualified to degree level BSc (Hons) and Diploma CII

John Thompson
Claims Consultant

John is a chartered loss adjuster with over 40 years of experience in business interruption, property, and special risks claims. He became a Fellow of the Chartered Insurance Institute in 1976 and of the Chartered Institute of Loss Adjusters in 1987. He acts in the capacity of BI claims consultant on large and technical claims.

Qualified to the highest level of FCILA FCII

Adam Bellsman
Insurance Policy Advisor and Technical Expert

Adam transfers across his 24 years of experience within the broking and underwriting world as a policy technical advisor across the group. A Lloyds syndicate member and advocate for the insurance claims industry.

Qualified to ACII

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GET IN TOUCH

If you have been declined while trying to claim on your domestic or commercial insurance, we can help. We can also help with professional services, for example, Brokers, VAR Valuations and Managing Agents.

24 HOUR INSURANCE CLAIM HELPLINE: 0333 2101 999

CONTACT NOW
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