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Oakleafe Claims

The Team

Great things are never done by one person. They are done by a team of people. Oakleafe have more than 500 years combined experience in the claims industry and operate throughout the UK. We are the most diverse and technically competent experts in the industry, all working for you, on your side.

Lee Goodwin
Managing Director

Lee is the 8th generation of family members to run the Oakleafe group of companies and has significant experience in the Insurance claim industry with both domestic and commercial claims.

He is also a Chartered Building Surveyor and holds accreditations with RICS, CIOB, CILA, CII, IPLA, CABE, CMI, IFAA, C.Build.E and APM

Lee Goodwin
Dean Goodwin
Group Director

Dean is the Group Director who heads operations nationally. Extensive experience in both domestic and commercial claims, specialising in large and complex losses.
Complimenting his 25 years claims expertise Dean is also a Chartered Building surveyor with honorary Fellow status.

Professionally qualified and accredited by CILA, RICS, CIOB, CABE, CII, and IPLA

Dean Goodwin
John Goodwin
Director

A highly regarded loss assessor within the insurance industry. John has over 45 years helping clients with all types of claims as the 7th generation within the family business. A highly technical background in the construction industry combined with years of claims experience allows John to effectively deal with both commercial and domestic losses across a number of industries.

ACIOB, Cert CILA

John Goodwin
Graham Crumb
Claims Director

Commemorating 4 decades in the claims industry, Graham's motivation & focus remain. A key Director who has been dealing with ultra-high net worth and complex claims internationally for historic clients, their families, their industries, and their communities in the Claims management industry since the 1980s.

Professionally accredited to Cert CILA. ins-BTEC. IFAA. MIPLA

Graham Crumb
Jade O'Hanlon
Group Operations Manager

Jade supports the Oakleafe Directors & oversees all UK Operations across the regional offices. Jade has worked in Fund Management, Operational Oversight & Management, Transfer Agency & FCA Regulatory Compliance. Jade maintains & enhances the company standards & provides a wealth of knowledge as a recognised complex SME. Qualified to IAQ CISI DIP - FCA Financial Regulation, Asset Servicing, Introduction to Securities & Investment, NVQ DIP Business Administration, MIPLA

Jade O'Hanlon
 Stuart Marshall
Group Sales Manager 

Having worked in the financial sector for 25 years for several large corporations Stuart is well placed in the organization with his knowledge and competency in the insurance sector.  Head of Group Sales and business development with responsibility for the national sales force. Promoting and networking the companies core values and services to Businesses and individuals.  

 Stuart Marshall
Mark Young
Business Development

Mark joined Oakleafe after a successful career in the fitness and leisure industry. A wealth of established connections across the gymnasium and security sector allows mark to be the first point of contact to assist clients nationwide with material damage and business interruption claims.

Mark Young
Paul Jennings
Sales and Marketing Executive

Paul has been working in customer facing working environments for over 20 years. A keen member of a number of industry networking groups and a thorough understanding of the regulatory requirements within the claims management industry. 

Paul Jennings
James Christie
Loss Assessor 

James has worked within the insurance industry for over 15 years.  An excellent knowledge of the domestic claims industry specialising in complex and major loss.

Educated to Degree level in BA (Hons) Business Management and Cert CILA

James Christie
Raj Soni
Senior Loss Assessor

Raj has been handling insurance claims for 32 years. He currently specialises in both commercial and domestic claims with ultra-high-net-worth major and complex claims. Raj thrives off his efficiency at providing his clients with excellent claims service. Raj compliments his expertise with multilingual ability in English, Gujrati, Kiswahili, Punjabi, and Urdu.

Dip CII (Claims), BDMA Insurance Technician

Raj Soni
Aaron Bird
Major & Complex Loss Claims Technician

Aaron joined Oakleafe from a property management background dealing with a portfolio of over 10,000 property and claims management. A FastTrack member of the team who has established himself as a highly-skilled assessor in domestic and commercial losses

Cert CILA, MIPLA, BDMA Insurance Technician

Aaron Bird
Ray Truman
Claims Consultant

With over 45 years of experience in the Claims Assessing industry. Ray has dealt with all manner of insurance claims, large and small, both residential and commercial. Ray specializes in ultra-high net worth major and complex losses.

BSc (Hons), FCA, MIPLA

Ray Truman
Paul Turner
Claims Consultant

An extensive catalogue of high-level claims management dealing with ultra-high net worth domestic and commercial losses throughout the U.K. A senior Chartered Insurance institute lecturer and examiner specializing in Business Interruption. Paul provides continued support and mentoring across the group.

A Chartered Loss Adjuster, ACII, and ACIOB

Paul Turner
Darrell Wiffin
Head of Financial Control

Darrell is responsible for  client account activity audits related to RMAR and CASS as part of our  FCA compliance obligations at Oakleafe for over 10 years. Darrell also holds a first-class degree.

BSc (Hons), ALOS ,MIAB, and FCO

Darrell Wiffin
Iulia Nica
Financial Technician

A well-respected and meticulous member of the Oakleafe team since 2018 working within the finance team. Iulia is months away from obtaining her full MAAT  and then obtain her chartered accountancy qualification.

Qualified to AAT Level 4 (QCF)

Iulia Nica
Elle
Compliance Manager

Elle provides compliance and staff development support across the group. FCA and accreditation compliance is fundamental to our operations. Also educated to degree level in adult learning and proactive in enhancing the firm's skill set, qualifications, and knowledge base specific to the claims management industry.

BA (Hons) ALCert

Elle
Mattey Lang
Multilingual Support

Mattey provides invaluable language assistance to reflect the diverse communities we support. A fluent ability to translate key European languages and Asian key dialects including Malay, Thai, Korean, Japanese, Mandarin, Yue and Wu.

Mattey Lang
Steven Willey
Anti-Fraud and Cyber Crime Consultant

An industry professional in compliance, risk, and assurance with experience in business oversight. A long-standing career in SME investigations, Financial Crime, and regulatory enquires working both in the U.K and Latin America.

Qualified to ICA Diploma AML, APCIP, BSc International Relations, FICA, and CPAML

Steven Willey
John Thompson
Claims Consultant

John is a chartered loss adjuster with over 40 years of experience in business interruption, property, and special risks claims. He became a Fellow of the Chartered Insurance Institute in 1976 and of the Chartered Institute of Loss Adjusters in 1987. He acts in the capacity of BI claims consultant on large and technical claims.

Qualified to the highest level of FCILA FCII

John Thompson
Adam Bellsman
Insurance Policy Advisor and Technical Expert

Adam transfers across his 24 years of experience within the broking and underwriting world as a policy technical advisor across the group. A Lloyds syndicate member and advocate for the insurance claims industry.

Qualified to ACII

Adam Bellsman
Paul Ryan
Business Interruption Specialist

Paul has been working in financial services for over 30 years and is a specialist in forensic and analytic accountancy. Paul has experience in the London accountancy sector for banking, wealth management and audit providers and brings vast experience to assist in preparing and presenting financial loss data for policyholders in the event of a claim.

Paul Ryan
Danielle Andrews
Deputy Office Manager

Danielle is an experienced administrator who has significant experience in financial and legal process management. She is a qualified legal secretary and also holds accreditations with ILEX & City & Guilds.

Danielle Andrews
David White
Loss Assessor & Scotland Manager

David's career in the insurance claims industry spans three decades and includes time spent working in the claims offices of major UK insurers and over ten years of loss-adjusting experience.  David holds qualifications from the CII and BDMA and leads our Scotland office.

David White
Tony Wood
Financial Controller

Tony has  worked in accountancy practice for over forty years covering most aspects of accountancy during that time. Working in all kinds of places from Solicitors to Scrap Metal Dealers .His main strength is working from scratch taking the job to completion.

Tony Wood
Paul Bradshaw
Network Liaison Regional Technical Manager

Paul brings a wealth of Technical, Project and Business management experience from 17 years’ operating in the Property Insurance and Disaster Recovery industry. Responsible for growing and maintaining a first-class contractor network ensures all Oakleafe clients enjoy a seamless, high-quality end to end service on claims.

BDMA Tech.

Paul Bradshaw
Dennis Gearty
Business Development

Dennis joins Oakleafe with over 16 years customer service experience within finance and insurance. Dennis’ main objective is to obtain the best possible outcome for the customer at every opportunity.

MIPLA

Dennis Gearty
Scott Keane
Claims Technician

Scott has over 8 years of experience handling property Insurance claims. Scott has worked for multiple major insurance companies. He has dealt with vastly different roles which have allowed him to learn the trade from numerous angles.

MIPLA

Scott Keane
Holly Thomas
Claims Technician

Holly has worked in the insurance industry for over 15 years, specialising in Insurance Fraud Investigation. Holly is passionate about helping clients and providing an excellent claims service.

Cert CILA, MIPLA

Holly Thomas
Thomas Gater
Claims Technician

Thomas specialises in domestic and commercial claims. He has worked for multinational Insurers for the past 7 years, gaining vital knowledge along the way. He is a highly driven individual who has CII, CILA & BDMA accreditations.

Thomas Gater
Pius Ukoko
Major Loss Technician

Pius comes from a long-standing career spanning two decades within the insurance industry, holding positions as Insurance Claims Manager, Insurance Broker and Loss Adjuster. Pius is skilled at both domestic and commercial losses.

 

MIPLA, BDMA Tech

Pius Ukoko
Sir Henry Boyle
Non-Executive Director

An established entrepreneur and innovator, Sir Henry is extremely well connected and has significant experience in a number of business sectors. Complimenting the board, he heads our business development, sales & marketing initiatives at Oakleafe by bringing a fresh approach to growth through mentoring and motivation.

Sir Henry Boyle
Abbas Khan
Claims Technician

Abbas is an experienced claims handler that includes property damage claims, third party liability claims and injury claims both fast and multi-track from start to settlement. He has worked with multiple insurers in different roles gaining essential experience including litigation. He is a result driven individual who focuses on achieving the most favourable outcomes for his clients. He holds accreditations in LLB Hons, LLM International Commercial Law, CILA and C&D Law Society.

Abbas Khan
Ray Lewis
Business Interruption

With over 30 years industry experience, Ray has worked with a national insurer dealing with domestic and commercial claims, loss adjusters and forensic accountancy practices. His speciality is dealing with lost profit and business interruption claims . He specialises in large and complex losses having settled several thousand claims during his time .

Ray Lewis
Emily Besser
Human Resources Officer

As Head of HR, Emily is responsible for all Human Resources related matters, inclusive of but not restricted to: Recruitment, Onboarding, Induction, Employee Relations & Conflict Management, Performance, Offboarding and all aspects of the employee lifecycle. Emily holds a CIPD Level 5 Associate Diploma in People Management and provides a wealth of knowledge in Human Resources. Through HR function, Emily strives to ensure a positive working culture for both the employees and the overall business.
Assoc CIPD

Emily Besser
Charlotte Chidlow
Office Concierge

Charlotte is a vibrant Office Concierge, known for bringing warmth and efficiency to the workplace. Her strong background in Business Administration makes her a dedicated team player with a depth of experience. She ensures seamless office operations supporting the technical staff and creates a welcoming environment for colleagues and visitors.

Charlotte Chidlow
Katherine Boyd.
Claims Technician

Katherine is an experienced Claims Technician with nearly a decade of claims handling experience which includes time working with some of the largest insurance companies and loss adjusting firms in the UK. Katherine is passionate about getting the best results for her clients and making sure clients feel comfortable and supported on their claim journey.

Katherine Boyd.
Kerry Hawkins
Executive Administrator

Kerry is an experienced Executive Administrator with a proven track record in optimising productivity and office operations to ensure an efficient HQ environment. Kerry has strong organisational and implementation skills coupled with a keen attention to detail.

She is committed to optimising procedures, workflow and communications within the organisation.

Kerry Hawkins
Sebastien Schneider
Insurance Coordinator

Sebastien has over 20 years’ experience in business development and holds the clients at the centre of everything he does. He is a member of AMBCI and Founder of the Resiliency Institute.

Sebastien Schneider
Gary Winterton
Marketing Executive

Gary has over 30 years experience in marketing and is a Fellow of The Sales & Marketing institute. He has worked with major household names and specialises in Business to Business activities for Oakleafe, with brings a niche approach to solution selling and relationship building.

 

Accreditations- Fellow of Sales & Marketing institute (FinstSMM)

Gary Winterton
Andreea Balan
Claims Technician

Andreea has a BSc in International Relations & Politics. She joined the team after 5 years in customer service and is a diligent individual with a practical "get things done" mentality. Her outstanding traits include a great eye for detail & exceptional problem-solving abilities, which promise to improve the claims process and guarantee client satisfaction.

Andreea Balan
Richard McCaig
Insurance Coordinator

Richard has over 30 years of customer facing sales experience. Richard prides himself on being friendly, approachable and reliable. He is well placed to communicate with clients and the technical team the main requirements of our clients claims.

Richard McCaig
Duane Hughes
Network Liaison Regional Technical Manager

Duane has 10 years’ passionate experience in disaster recovery dealing with everything from large scale flooding both domestic and commercial fire & smoke damage. A proven track record of dealing with major & complex loss claims on the restorative side, he also has 8 years experience as a construction manager working in civils, commercial projects, listed buildings and interior fit outs.

Duane Hughes
Hayley White
Hayley White- Office Manager

Hayley is a bright and efficient Office Manager, who is our super friendly first point of contact for all enquiries. Hayley is qualified with a BA (Hons) in Sociology, Politics and Social Policy. Her professional manner and exquisite attention to detail means that clients can expect a high level of service from her respective office.

Hayley White
Michael Akinboro
Claims Technician

Michael has extensive first-hand experience in being the first point of contact for clients and has an understanding of the impact that sudden damage has on the home and business owner. He is a member of the Chartered Institute of Public Loss Adjusters and with his customer-focused approach, is well equipped to ensure the optimal outcome for the policyholder.

Michael Akinboro
Jonathan Griffiths Lester
Network Liaison Regional Technical Manager

Jonathan brings a wealth of technical knowledge, with over 18 years’ experience within the construction & maintenance industries . He has worked for major loss adjusters and insurers with a strong background in insurance works. Specialising in construction, his background is in structural and subsidence damage. He is responsible for growing and maintaining a first rate contractor network in his region and assisting the transition between claims handling and reinstatement.

 

Jonathan Griffiths Lester
Robert Keating
Online Marketing Executive

Rob has previously been a consultant with digital marketing, SEO and lead generation since 2008. He began supporting small and medium sized business owners before heading a global payments company's online

operation. Rob has developed expertise in a variety of digital marketing strategies, including SEO, content marketing and leveraging through AI. His passion is AI & SEO and when he’s not doing that he can be found on the training pitch coaching his youth football team.

Robert Keating
Cameron Dautry-Turner
Claims Technician

Cameron is an excellent Claims Technician who puts the client at the heart of everything he does. He is a qualified fraud investigator with specialised expertise in property and commercial fraud. Cameron’s thorough approach and keen eye for detail make him a great asset to the company ensuring accuracy and integrity in resolving claims.

He holds a Professional Certificate in Fraud Prevention (CIFAS - SFJ Level 4)

Cameron Dautry-Turner
Robert Hickson
Claims Technician

Bob has significant experience in claims management and in all aspects of client support. In recent years Bob has specialised in major and complex claims, material damage and business interruption on a National and International basis. He is focused on ensuring a fair settlement and is able to think outside the box to deliver innovative solutions.

Robert Hickson
Our staff are members of the following organisations
  • Oakleafe Claims - CABEOakleafe Claims - BDMASociety of claims professionals
  • Oakleafe Claims - DEWPOINTOakleafe Claims - CIOBOakleafe Claims - RICSOakleafe Claims - NAPIA
  • Oakleafe Claims - APMOakleafe Claims - CMIOakleafe Claims - IFAAOakleafe Claims - CABE

GET IN TOUCH

If you have been declined whilst trying to claim on your domestic or commercial insurance, we can help. We can also help with professional services, for example, Brokers, VAR Valuations and Managing Agents.

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