Historically, in the UK Insurance industry, Chartered Loss Adjusters and Adjusting companies represented the Insurance Company's interest. Policyholders could, if they so wished, obtain support in the presentation of their claim from a Public Loss Assessor. Since the Millennium the industry has changed. Chartered Loss Adjusters now regularly represent Policyholders/Insureds in the presentation of their claims. Today many Adjusters and traditional Assessors work within the same organisation at Oakleafe Claims, sharing their technical and personal skills to ensure that the Claims' Industry is well balanced to give the policyholder equal access to high quality professionals.BOOK APPOINTMENT
Your Insurance company will usually engage a Loss Adjuster whose purpose is to protect the Insurance company's interests, check the validity of your claim and mitigate their exposure to cost. Some insurance Loss Adjusters have achieved the gold standard of Chartered status. Other Loss Adjusters have lesser qualifications, or none at all. In all cases they are under the umbrella of Insurers regulatory protection and are appointed to protect Insurers rights.
Frequently Insurance claims are rejected by the Loss Adjusters interpretation of non-disclosure of material facts presented by the Policyholder at the commencement or renewal of the Insurance contract. Sometimes this is for a breach of a relevant condition or warranty in the small print.
The Insurance company's appointed Loss Adjuster is trained to look for these and his fees for this are paid for by the Insurance Company.
The Insured can appoint a Loss Assessor such as Oakleafe Claims who provide a professional service (the same that insurers rely on) but on your side. This is usually at a small cost to the Policyholder to protect that party's interests.
The Insureds professional representative Loss Assessor will challenge any attempt by the Insurance company to repudiate a claim. A Loss Assessor will prepare and present an Insured's Claim which will include all pertinent affected policy items including business Interruption and material damage, as appropriate. The recovery of any un-insured or under-insured losses might also be pursued by the Loss Assessor, dependent upon the available evidence.
It has been reported in the Financial Mail that the Insured's Adjuster/Assessor might obtain up to 30% more than if the claim is handled personally.
We, as Loss Assessors, represent you. Your Insurance Company will employ their own Loss Adjuster to protect their interests. They are their agent, not yours, and this affiliation means a focus on reducing cost which is often incompatible with your own requirements.
Having us on board ensures you receive everything you are entitled to. Most importantly it gives you back control. We work will all major insurers on a daily basis.