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Insurance claim example: Stoke house fire – Oakleafe Claims

Insurance Claim example: Stoke house fire – Oakleafe Claims
Insurance Claim example, Loss Assessor, Oakleafe case study, Staffordshire Insurance Claim, Stoke house fire, Stoke on trent
Before and after video of a house fire Oakleafe Claims dealt with in Stoke.

Oakleafe Claims Loss Assessors: Stoke fire case study

Location: Stoke on Trent

Let property

Cause of fire: Christmas decorations left on by the tenant

Stoke house fire: What happened?

The property in Stoke-on-Trent, Staffordshire suffered from a fire in late December 2021. The fire was caused by Christmas decorations on a tree as the family were preparing to enjoy the festive period.

The adjuster who is part of the insurance company left the elderly owners of the property to their own devices to gather quotes and arrange contractors to complete emergency works whilst they did nothing to assist or provide any service.

How Oakleafe helped with the insurance claim

Oakleafe were appointed a few months after the fire and straightaway arranged for a decontamination specialist to be appointed to look at what mitigation could be achieved at this late stage to protect the property.  If not, to look what works would be required to bring the property back to its pre loss condition. Oakleafe were then informed by the decontamination specialist that there could be asbestos within the property. We immediately arranged for a test to be completed and it was confirmed there was asbestos within the property. Plans were then made for the removal of the material within the property.

Oakleafe then put forward the use of a surveyor to be appointed so we can complete the competitive tender process to start reinstatement. After many discussions with the adjuster using our many years of experience and knowledge, the surveyor was appointed and completed the tender process where works commenced.

Why use Oakleafe for your insurance claim

The benefit of using Oakleafe is we make sure all elements of statue law is complied with to protect the client from any harm.  

Grant Williams – Regional Manager for the Midlands said “The duty is on the policy holder to prepare and present the claim to insurers and it can be a difficult task to do if you don’t know what to do. By instructing Oakleafe, we can assist you in preparing and presenting the claim when there is so many elements to consider. Oakleafe has many years of experience to be able to guide a client through the process and assist them to pre loss condition.

For expert help with your insurance claim, call Oakleafe today. We are available 24 hours a day, 7 days a week.

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