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How Claiming on Home Insurance Works

claims, Insurance Claim Management, Insurance Claims, Insurance Loss Assessors, Loss Adjuster, Loss Assessor

Navigating a home insurance claim can be a daunting task. Whether you're a homeowner, a landlord, or someone who has recently experienced property damage, understanding the ins and outs of the claims process is crucial. This comprehensive guide aims to explain the procedure, offering clear insights and practical advice on making a successful insurance claim.

How Claiming on Home Insurance Works - the steps

When unexpected damage occurs to your home, it's essential to know how to initiate a claim on your home insurance. The process typically starts by contacting your insurer to report the damage. This step is crucial and should be done promptly, preferably within 24 hours of the incident. The insurer will then guide you through the following steps, often involving submitting a detailed account of the damage and any relevant documentation.

How Claiming on Home Insurance Works

Timeframe for Settling Home Insurance Claims

How Claiming on Home Insurance Works

The time it takes for a home insurance claim to be settled can vary significantly depending on the extent of the damage and complexity. However, most insurance companies aim to resolve claims within 180 days of reporting. Maintaining regular communication with your insurer throughout this period is essential to ensure a smooth process.

Steps of an Insurance Claim

  1. Report the Incident: Contact your insurer as soon as possible.
  2.  Documentation: Provide detailed information about the damage, supported by photos or videos.
  3.  Assessment: The insurer may send a loss adjuster to evaluate the damage.
  4.  Review: Your claim is reviewed based on the evaluation and your policy's terms and conditions.
  5.  Decision: The insurer will inform you whether your claim is approved or denied.
  6.  Settlement: If approved, the insurer will cover the cost of repairs or replacement minus any excess you need to pay.

Requirement of Receipts in Home Insurance Claims

Having receipts as proof of purchase can significantly streamline the claims process, particularly for damaged items. These receipts help verify your claim's value and authenticity, ensuring a fair and accurate settlement.

How Claiming on Home Insurance Works

Understanding Different Types of Insurance

  • Contents Insurance: This covers replacing or repairing your personal belongings within the home. 
  • Buildings Insurance: Protects the structure of your home, including walls, roofs, and fixed installations. 
  • Building and Contents Insurance: This comprehensive policy covers the building's structure and contents..

Dealing with Damage and Wear and Tear

How Claiming on Home Insurance Works

Understanding the distinction between 'damage to your home' and 'wear and tear.'

Insurance policies typically cover sudden and unforeseen damage but not deterioration that occurs over time due to usage or age.

Hiring a Loss Assessor: Benefits and Considerations

A loss assessor can be a valuable ally in the claims process. They work on your behalf to ensure that your claim is presented effectively and that you receive a fair settlement. Hiring a company like Oakleafe can provide expertise and support, particularly in complex or significant claims.


The home insurance claim process can be intricate and sometimes overwhelming. You can navigate this process with greater confidence and efficiency by understanding each step, knowing what documentation is required, and recognizing the benefits of professional support like that provided by loss assessors such as Oakleafe.

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If you have been declined whilst trying to claim on your domestic or commercial insurance, we can help. We can also help with professional services, for example, Brokers, VAR Valuations and Managing Agents.