What Can You Claim on Home Insurance? A Complete Guide to Maximising Your Coverage

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Written by
Dean Goodwin
Group Director
Last Updated
3 November 2025

What can you claim on home insurance?

Dealing with home insurance can feel overwhelming, considering all the paperwork and jargon. However, understanding what you can claim on home insurance is essential for safeguarding your home and possessions. Whether you’re a homeowner, first-time buyer, or property investor, understanding your coverage helps you make informed decisions and ensures you’re prepared to leverage your policy when the unexpected happens.

In this article, you will learn about the types of home insurance, from buildings and contents insurance to some surprising add-ons; you’ll also find insights on filing successful claims. Equip yourself with the knowledge to maximise your coverage and gain peace of mind, knowing you’re fully prepared to handle any unforeseen damage or loss.

FAST FACTS: What Can You Claim on Home Insurance?

Types of Home Insurance

1. Buildings Insurance:

  • Covers the physical structure of the home, including walls, roof, windows, and fixtures (e.g., kitchen units).
  • Typically includes coverage for repairs or rebuilding costs in case of damage from events like fire, flooding, or storms.

2. Contents Insurance:

3. Combined Insurance:

A package that includes both buildings and contents insurance, often at a lower cost than purchasing them separately.

Statistics

  • Approximately 75% of British households have some form of home insurance coverage. The average cost for a combined home insurance policy is around £141 per year, which can save homeowners about £27 compared to separate policies.
  • Home insurance premiums can vary significantly based on factors such as location, property value, and previous claims history. For instance, properties in flood-prone areas may incur higher premiums due to increased risk.

Recent Developments

  • As of January 2022, the Financial Conduct Authority (FCA) introduced new regulations to prevent insurers from charging existing customers more than new customers for similar policies. This aims to enhance fairness in the insurance market.
  • Insurers increasingly offer tailored products for non-standard properties (e.g., thatched roofs or listed buildings), reflecting the diverse nature of homes across the UK.

Understanding the different types of home insurance and their coverage is essential for homeowners in the UK. With a significant portion of households insured and ongoing regulatory changes aimed at improving consumer protection, homeowners are encouraged to assess their needs carefully and choose appropriate coverage.

Understanding Home Insurance Claims

Home insurance serves as a safety net, providing financial protection against unforeseen disasters that could impact your home. Common types of claims include damages from fire, theft, and natural disasters. Knowing what can be claimed on home insurance is vital for policyholders. It helps you make informed decisions about your coverage and ensures you’re prepared to file a claim when necessary.

In most policies, the claims process begins with assessing the damage or loss. The insurer then evaluates the claim against the terms and conditions outlined in your policy. This evaluation includes considering your premium, excess, and any exclusions that may apply. This step is crucial to determining the compensation you’re entitled to and ensuring you receive the full benefit of your coverage.

Types of Home Insurance Policies

Home insurance typically includes two main types of coverage: buildings insurance, and contents insurance. Understanding these distinctions can help you select the right level of protection for your home.

  • Buildings Insurance protects the physical structure of your home, including walls, roof, and fixtures. This coverage is usually required if you have a mortgage, as it safeguards the lender’s investment in the property. It typically covers structural repairs due to incidents like fire, storms, and floods.
  • Contents Insurance safeguards personal belongings inside your home, such as furniture, electronics, and clothing. Although optional, contents insurance is highly recommended to protect your possessions from risks like theft, vandalism, and accidental damage.

Both types of insurance offer unique benefits, and choosing one (or both) influences the types of claims you can make. For instance, buildings insurance would cover repairs if a tree falls on your home, while contents insurance would cover replacement if that same event damages your television.



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What Does Home Insurance Cover?

Home insurance policies typically cover a variety of incidents affecting both the structure and contents of your home. Standard cover generally includes:

  • Fire damage: Fire damage covers structural repairs and replacements if a fire impacts your home.
  • Theft and vandalism: Protects personal belongings damaged or stolen in a break-in.
  • Natural disasters include damage from floods, storms, and hail.
  • Personal liability: Protects you if someone is injured on your property and decides to pursue legal action.

Some policies also include accidental damage cover and other add-ons, which further protect your property and belongings. Knowing what is covered by home insurance helps ensure you’re well-protected against a range of potential risks and avoids unexpected expenses.

Surprising Things You Can Claim

While standard claims like fire and theft are well-known, many homeowners are unaware of the surprising things their home insurance might cover. For instance, some policies include identity theft protection, offering assistance and financial compensation if your identity is stolen.

Temporary accommodation is another lesser-known benefit. If your home becomes uninhabitable due to a covered event, your policy may cover hotel stays or rent for temporary housing. Additionally, some policies cover personal belongings, such as luggage lost during travel, even when you’re away from home.

Pet-related claims, such as liability for injuries caused by your pet, can also be included. Understanding these unexpected home insurance cover options ensures you make the most of your policy and protects you from various risks.

Optional Add-Ons for Additional Protection

Consider optional add-ons that provide additional protection to enhance your home insurance cover. Accidental damage cover is a popular choice, safeguarding against unintentional harm to your home or belongings.

Legal protection is another valuable add-on, covering legal expenses if you’re involved in a dispute, such as a boundary disagreement with a neighbour. Home emergency cover, which provides immediate assistance for urgent issues like plumbing or heating breakdowns, is also worth considering.

These add-ons, while increasing your premium, can offer peace of mind and financial security. They ensure you’re fully protected against various risks and can be tailored to suit your specific needs.

Common Exclusions in Home Insurance

While home insurance offers extensive protection, it’s essential to understand its limitations. Common exclusions include wear and tear, intentional damage, and maintenance-related issues. These exclusions mean that regular upkeep and repairs are the homeowner’s responsibility.

Gradual damage, such as mould resulting from long-term leakage, is typically not covered. Similarly, ageing infrastructure like old roofs or outdated electrical systems may not be eligible for claims if they haven’t been properly maintained.

Familiarising yourself with home insurance exclusions helps you manage your policy effectively. This knowledge allows you to maintain your property adequately and avoid scenarios where your claim might be denied.

what can you claim on home insurance

FAQs: What Can You Claim On Home Insurance?

Managing home insurance claims can be daunting, especially for first-time homeowners. To ease this process, here are answers to some frequently asked questions:

How do I file a claim?

Begin by contacting your insurer as soon as possible after the incident. They will guide you through the claims process, which often involves providing documentation of the damage or loss.

What is an excess?

An excess is the amount you must pay out of pocket before your insurance coverage kicks in. Choosing an excess you’re comfortable paying is essential in case of a claim.

How are premiums calculated?

Premiums are determined based on your property’s location, the value of your home and belongings, and your claims history. Maintaining a home free of preventable risks can help keep premiums low.

You can confidently manage your home insurance policy by understanding these common queries. This knowledge ensures you’re prepared to file a claim and maximise your cover benefits.

what can you claim on home insurance

Conclusion: Understanding What Can You Claim on Home Insurance

Fully understanding what you can claim on home insurance is essential to safeguarding your home and finances from unexpected losses. Knowing what can you claim on home insurance—from standard coverage to valuable add-ons—empowers you to get the most out of your policy and make informed decisions when filing a claim.

Here are the key points to remember when reviewing what can you claim on home insurance:

  • Standard Coverage: Protection for fire, theft, natural disasters, and personal liability.

  • Optional Add-ons: Consider extras such as accidental damage, legal protection, and home emergency cover to enhance your policy.

  • Common Exclusions: Be aware that wear and tear, intentional damage, and gradual issues like mould are typically not included.

Staying informed about what can you claim on home insurance ensures you’re prepared before disaster strikes. Regularly reviewing your policy, keeping thorough records, and seeking advice from professionals—such as a qualified loss assessor—can help you navigate the claims process smoothly. With the right understanding of what you can claim on home insurance, you can confidently protect your property, possessions, and peace of mind.

We Can Help

Oakleafe Claims have represented policyholders and managed their insurance claims since before the First World War. We have vast expertise and experience in both domestic and commercial insurance claims with thousands of satisfied policyholders who have received their deserved insurance settlement. Trust Oakleafe on what can you claim on home insurance and secure the settlement that you deserve.


What Oakleafe Clients Say:

Book your complimentary consultation with our insurance claim professionals.
Our insurance claim professionals will explain the claim process to ensure you understand your options.

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