Is It Worth Making a Claim on Home Insurance? A Guide to Protecting Your Coverage and Finances

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Dean Goodwin
Group Director
Last Updated
26 November 2024

Deciding whether to file a home insurance claim can be challenging, especially during the stressful aftermath of property damage. As a homeowner, you may wonder, is it worth making a claim on home insurance given the potential effects on your premiums and out-of-pocket expenses?

We review the essential factors to consider before making a claim – from understanding your excess to assessing the impact on long-term coverage. With this knowledge, you’ll be better positioned to make an informed decision protecting your property and financial well-being.

FAST FACTS: Is It Worth Making a Claim on Home Insurance

Frequency of Home Insurance Claims by Type

  • Accidental Damage: The most frequently claimed type, constituting 19% of all claims. The average payout is relatively low, at £615.
  • Water Damage: Claims related to escape of water account for 15% of total claims and have a higher average payout of £1,200, reflecting the extensive repairs often needed.
  • Weather-Related Claims: Damage from high winds and flooding also represent 15% and 9% of claims, respectively, with average payouts indicating significant financial impacts.
  • Theft and Burglary: These theft insurance claims make up 14%, and because valuables are lost, they typically result in higher payouts.
  • Subsidence: Although constituting just 3% of the total, subsidence claims can lead to substantial costs due to the structural nature of the damage.

Market Insights

  • Insurance Market Size: The UK home insurance market is projected to be valued at around £4.1 billion by the end of 2024, with approximately 35 million policies currently in force.
  • Policyholder Behaviour: In recent years, about 51.8% of individuals purchased their home insurance online, reflecting a trend towards digital transactions in this sector

Understanding the Home Insurance Claim Process

Working your way through the claim process may feel overwhelming, but knowing what to expect can help. Typically, the process involves;

  • notifying your insurer,
  • having an insurance adjuster assess the damage,
  • receiving your settlement.

Preparing documentation – such as repair estimates, photographs, and receipts—is essential for a smoother experience. This knowledge will help ensure a successful claim process if you decide that filing is the right choice.

Key aspects of the claim process include:

  • Initial Reporting: Contact your insurer as soon as possible to report the damage. Have all necessary details ready, including photographs and receipts if available.
  • Documentation: Gather all relevant paperwork, such as repair estimates and a detailed inventory of damaged items.
  • Assessment: An insurance adjuster will evaluate the damage and decide on the coverage amount based on policy terms.

Understanding these steps will prepare you for challenges, ensuring a smoother experience.



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Understanding the Home Insurance Claim Process

Working your way through the claim process may feel overwhelming, but knowing what to expect can help. Typically, the process involves;

  • notifying your insurer,
  • having an insurance adjuster assess the damage,
  • receiving your settlement.

Preparing documentation – such as repair estimates, photographs, and receipts—is essential for a smoother experience. This knowledge will help ensure a successful claim process if you decide that filing is the right choice.

Key aspects of the claim process include:

  • Initial Reporting: Contact your insurer as soon as possible to report the damage. Have all necessary details ready, including photographs and receipts if available.
  • Documentation: Gather all relevant paperwork, such as repair estimates and a detailed inventory of damaged items.
  • Assessment: An insurance adjuster will evaluate the damage and decide on the coverage amount based on policy terms.

Understanding these steps will prepare you for challenges, ensuring a smoother experience.



What Oakleafe Clients Say:



Book your complimentary consultation with our insurance claim professionals.

Our insurance claim professionals will explain the claim process to ensure you understand your options.
claim home insurance

Key Factors to Consider Before Making a Claim

Before deciding to submit a claim, consider the following crucial factors to determine if it’s worth claiming home insurance:

Repair Costs vs. Excess

One of the most important factors is the policy excess – the amount you must pay out of pocket before your insurance covers the rest. If the repair costs are close to or less than your excess, handling repairs independently may be more cost-effective, avoiding a claim that may not offer much financial relief.

Impact on Premiums

Filing a claim can lead to higher premiums in the future. Many insurers increase premiums after even a single claim, so weigh the financial benefit of the claim against potential premium hikes that may make it more expensive to maintain your policy long-term.

Claim History and Policy Stability

If you have a history of multiple claims, another could further increase your premiums, restrict coverage, or, in extreme cases, result in policy non-renewal. Reviewing your past claims helps you assess whether filing another claim could affect the terms of your policy.

is it worth making a claim on home insurance

Pros and Cons of Filing a Home Insurance Claim

Filing a home insurance claim has its benefits and drawbacks. Additionally, insurance can cover significant damages that would otherwise be financially devastating. For example, major losses like fire or storm damage usually justify a claim due to the high costs involved.

However, there are potential downsides to consider. Filing a claim can lead to increased premiums, affecting your long-term financial planning. Additionally, excessive claims might lead to reduced coverage or even policy cancellation.

Consider these points:

Benefits

  • Coverage for Major Damage: Insurance covers large, unexpected losses that would be financially challenging to address.
  • Protection Against Financial Burden: When damages exceed your excess by a significant amount, filing a claim can provide peace of mind and necessary financial relief.

Risks

  • Possible Premium Hikes: Filing a claim may increase future premiums, especially if you have a history of claims.
  • Reduced Future Coverage: Too many claims can lead to restrictions or exclusions in your policy and in extreme cases, policy non-renewal.

Evaluating these pros and cons will help you make an informed decision about whether to pursue a claim.

When to File or Avoid a Claim

Knowing when to file a claim or avoid doing so is crucial for protecting your finances. Generally, claims are warranted in significant damage where repair costs far exceed your excess. For example, damage from floods or fires typically justifies filing a claim.

In contrast, it may be better to cover the costs out of pocket for minor repairs that are close to or below your excess. This approach helps you avoid premium increases and preserves your claim history for future needs.

Scenarios to consider:

File a Claim:

  • Major damage, such as fire or flood
  • Costs that significantly exceed your excess

Avoid a Claim:

  • Minor repairs that can be handled without insurance
  • Small damages where costs are close to your excess

Assessing the severity and cost of the damage will help you determine when it’s appropriate to utilise your insurance coverage.

Common Pitfalls to Avoid in the Claim Process

If you do decide to file a claim, being aware of these common pitfalls can help ensure a smooth process:

  • Incomplete Documentation: Always gather essential documentation—photos of the damage, receipts, and repair estimates—before filing. Having everything ready can speed up the process and increase the likelihood of a favourable outcome.
  • Overlooking Policy Terms: Misunderstanding your coverage can lead to denied claims. Review your policy carefully to understand its limits, exclusions, and specific coverage terms.
  • Filing Small, Unnecessary Claims: Filing too many small claims can raise premiums and impact your coverage. If repair costs are minimal, it’s often better to cover them yourself to keep your premiums stable.
  • Delaying the Claim: Promptly notify your insurer after damage occurs. Many policies require timely reporting, so filing promptly is essential to avoid complications or claim denial.

To answer the question “Is it worth making a claim on home insurance,” these factors are essential, as knowing them will help you be better equipped to decide when to file and avoid common errors if you proceed with a claim.

Conclusion: Is It Worth Making A Claim On Home Insurance?

Deciding whether to claim on your home insurance involves carefully considering various factors. You can make an informed choice by weighing repair costs, understanding potential impacts on your premiums, and considering your long-term financial goals.

Remember, insurance protects you in times of significant need, but evaluating whether claiming is the best decision in each unique circumstance is crucial. If you’re still asking yourself, “Is it worth making a claim on home insurance?” take a step back, evaluate your situation, and make a decision that best serves your financial interests.

We Can Help

Oakleafe Claims have represented policyholders and managed their insurance claims since before the First World War. We have vast expertise and experience in both domestic and commercial insurance claims with thousands of satisfied policyholders who have received their deserved insurance settlement. With no upfront fees required, our internal data shows that insurance claims managed by professional loss assessors like Oakleafe can expect a settlement up to 40% higher than claims managed by the policyholder.



What Oakleafe Clients Say:


Book your complimentary consultation with our insurance claim professionals.

Our insurance claim professionals will explain the claim process to ensure you understand your options.

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