Our clients, Mr & Mrs Morrow, a couple in their seventies, were woken by the sound of the fire alarm from downstairs one December evening.
After fighting through thick smoke, they managed to escape and alert the fire brigade and spent the night in the hospital, being treated for smoke inhalation.
Once they were released from the hospital, they went home to survey the damage and immediately knew they would need expert advice. They called Oakleafe, and we were onsite within the hour to assess the damage.
Oakleafe ensured that the claim was notified with relevant information to the insurers in question and that a suitable loss adjuster was instructed. We then guided and supported our clients through the insurers’ forensic investigations and other enquiries, ensuring an early acceptance of the claim.
Suitable accommodation was then arranged while we agreed with the insurers on how to deal with the damaged contents and the building repairs. The engagement of a chartered surveyor ensured that all areas of heat and smoke damage were addressed.
Our client later returned home to a clean and freshly finished property where they can comfortably enjoy their retirement.
Our claims team will review the details and contact you shortly. We’ll guide you through the next steps of your claim.
