Flood Damage Insurance Claim List: 5 Essential Steps Every UK Homeowner Must Follow

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Last Updated
19 June 2025

Flood damage insurance claim list. When floodwater invades your home, it’s not just your property that suffers – your sense of control, security, and peace of mind. During this chaos, trying to file an insurance claim can feel like a second disaster. Missing key details or deadlines can delay your payout or even lead to a denied claim. That’s why having a clear and reliable checklist isn’t just helpful – it’s essential.

This guide gives you the flood damage insurance claim list you need. Whether you’re just beginning your claim or knee-deep in documentation, this step-by-step breakdown will help you stay organised, avoid common pitfalls, and secure the settlement you deserve. No jargon, no guesswork – just practical guidance you can trust.

Flood Damage Insurance Claim List – Blog Post Summary

1. Check What Your Insurance Covers

  • Make sure your insurance includes flood damage.
  • Consider the compensation amount and what it doesn’t cover.
  • Check how much you have to pay yourself first (called an “excess”).

2. Take Photos & Write Things Down

  • Take pictures and videos of all the flood damage.
  • Create a list of broken items and their corresponding costs.
  • Keep any old receipts you may have.

3. Write Down Every Call & Email

  • Keep a note of every phone call or email with your insurance company.
  • If someone visits your house to check the damage, write down what they say.

4. Keep Track of Extra Costs

  • If you need to stay in a hotel or make a quick repair, save the receipts.
  • Write down any money you spend on cleaning or storing your stuff.

5. Check What They Offer You

  • When your insurer offers you a payout, read it carefully.
  • If it doesn’t seem right, you can ask them to look at it again.
  • You can even ask for help from an expert or an ombudsman.

Key Things to Remember

  • Know what your insurance includes before you start.
  • Take lots of pictures and write down everything.
  • Save every receipt.
  • Don’t throw anything away too soon.
  • You can ask for a better deal if something doesn’t seem fair.

What You Can Do Next

  • Print or save this checklist for future reference.
  • If things get really tricky, ask Oakleafe Claims for help – they’re experts at handling this stuff and can take the stress off your shoulders.

Why a Well-Organised Checklist Matters

When filing a flood damage claim, maintaining a structured approach is crucial. A good flood damage insurance claim list:

  • Reduces Stress: Knowing exactly what needs to be done takes a significant load off your shoulders during a challenging time.
  • Speeds Up Processing: Insurance companies process claims faster when all necessary documents and details are submitted upfront.
  • Minimises Disputes: A clear log of evidence, communication, and expenses ensures fewer disagreements over claim payouts.

The following flood damage insurance claim list will guide you through the process, step by step.

Step 1: Check Your Policy Coverage

Before starting your flood damage insurance claim, take time to review your policy thoroughly. Knowing exactly what is and isn’t covered will help you manage expectations and avoid costly surprises.

Review the Policy Terms

Check if your policy includes flood damage. Some home insurance policies offer flood coverage by default, while others require you to purchase a separate flood insurance rider. If you’re unsure, contact your insurer directly.

Understand Coverage Limits

Look at the maximum limits for two key areas:

  • Dwelling coverage: The amount your insurer will pay for structural damage to your home.
  • Contents coverage: The maximum payout for damaged personal items like furniture, electronics, or clothing.

Identify Exclusions

Pay attention to what your policy doesn’t cover. Common exclusions might include:

  • Flood damage caused by a lack of maintenance or negligence
  • Pre-existing damage from previous flooding

Note the Excess

Find out how much you’ll need to pay out of pocket (the policy excess) before your insurer contributes to the claim. This amount varies between policies and can affect how much you’re reimbursed.

Tip: If any part of your policy is unclear, don’t guess—reach out to your insurer for clarification. Understanding your coverage upfront can save you from unnecessary delays or disputes during the claims process.


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Step 2: Document All Flood Damage

Documentation is the backbone of a flood damage insurance claim list. Creating a detailed record of the damage will strengthen your case and ensure you receive the full amount you’re entitled to.

1. Photographs and Videos

  • Take timestamped photos and videos of all affected areas and items, ensuring you capture the extent of the damage.
  • Don’t dispose of damaged items until they’ve been assessed or cleared by the insurer.

2. Inventory of Damaged Items

  • Create a list of all damaged belongings, including descriptions, purchase dates, and their estimated values.
  • Use receipts, proof of purchase, or serial numbers as evidence wherever possible.

3. Timestamps and Details

  • Record the date and time of the flood along with any relevant events, such as weather warnings.

Step 3: Log Communication and Claim Progress

Keeping an organised record of all communication with your insurer and adjuster is crucial for tracking the progress of your claim and resolving disputes.

What to Log:

1. Phone Calls: Note down the date, time, and outcome of every phone call with insurers, adjusters, or other representatives involved.
2. Emails: Save copies of all email correspondence, ensuring they are easily accessible and referenced if disputes arise.
3. Adjuster Visits: Record details of any on-site inspections by your insurer’s loss adjuster, including notes on what was assessed.

Having a detailed log will also be helpful if you need to escalate your claim or resolve any discrepancies.

Step 4: Record Temporary Living and Repair Expenses

Flood damage often disrupts normal life, requiring temporary accommodation or emergency repairs. These costs may be reimbursable, so it’s essential to keep track of them.

  • Temporary Housing: Save receipts for hotel stays, rental invoices, or other alternative accommodation costs.
  • Emergency Repairs: Record payments for any urgent repairs, such as hiring a plumber to prevent further damage or securing the property.
  • Cleaning and Storage: Include costs for professional cleaning services or storage for undamaged belongings.

When submitting these expenses, ensure they’re approved by your insurer beforehand and supported with receipts.

Step 5: Review Policy Settlement and Appeals

Once the insurer processes your claim, you’ll receive a settlement offer. It’s important to carefully review the details and take action if you disagree with their assessment.

  • Understand the Settlement Breakdown: Review the offer to ensure it aligns with the damage recorded and your policy coverage.
  • Negotiate if Necessary: If the offer seems unfair, provide additional evidence or documentation to strengthen your case.
  • Appeal a Rejected Claim: If your claim is denied, request a formal review and consider involving a loss assessor or the Financial Ombudsman Service to mediate.
flood damage insurance claim list

Final Tips

Remember these final tips for a flood damage insurance claim list:

  • Meet Deadlines: Insurance claims often have strict deadlines. Review your policy for time limits and submit the required documentation promptly.
  • Seek Professional Help: If your claim is large or complex, consider hiring a loss assessor to ensure you get the best possible settlement.
  • Update Your Policy: After a claim, review your policy to ensure you’re adequately covered for future risks.

FAQs: Flood Damage Insurance Claim List

1. How long does it take to process a flood damage claim?

The timeline varies, but providing complete documentation upfront can significantly speed up the process.

2. Should I hire a loss assessor for my claim?

If your claim is large or you face challenges with your insurer, a loss assessor can help ensure a fair settlement.

3. What should I do immediately after a flood?

Ensure safety first. Once it’s safe, document all damage with photos and videos, and notify your insurer as soon as possible to start the claims process.

4. Can I start repairs before the insurance adjuster visits?

Only make emergency repairs (like stopping leaks or preventing further damage). Always photograph the damage beforehand and keep receipts for any work done. Avoid full repairs until your insurer or loss adjuster has assessed the damage.

5. Will my premium go up after a flood claim?

It might. Insurers often review premiums after a claim, especially for properties in high-risk flood zones. Check with your insurer for specifics.

6. What if my claim is denied or the payout is too low?

You can appeal the decision. Review the insurer’s explanation, provide additional evidence, or consider hiring a loss assessor or seeking legal advice.

Protect Your Claim with a Flood Checklist

Flood damage can throw your life into disarray, but a structured claim process can help you get back on your feet faster. By following this flood damage insurance claim list, you’ll eliminate guesswork, reduce stress, and ensure your insurer has everything needed to process your claim without unnecessary delays or disputes.

Key takeaways:

  • Understand exactly what your policy covers before filing a claim.
  • Document damage thoroughly with timestamped photos, videos, and receipts.
  • Keep a detailed log of all communications and claim updates.
  • Track temporary housing, repairs, and cleaning costs for reimbursement.
  • Review settlement offers carefully and know how to challenge unfair outcomes.
  • Taking these steps ensures you’re not only covered – you’re in control.

Next Steps:

✔ Bookmark this article so it’s ready when you need it.
✔ Download or print your own version of this checklist to keep on hand.
✔ Need help with a complex or disputed claim? Contact Oakleafe Claims — our experts are here to take the pressure off and fight your corner.

We Can Help

Oakleafe Claims have represented policyholders and managed their insurance claims since before the First World War. We have vast expertise and experience in both domestic and commercial insurance claims with thousands of satisfied policyholders who have received their deserved insurance settlement. With no upfront fees required, our internal data shows that insurance claims managed by professional loss assessors like Oakleafe can expect a settlement up to 40% higher than claims managed by the policyholder.



What Oakleafe Clients Say:

Book your complimentary consultation with our insurance claim professionals.
Our insurance claim professionals will explain the claim process to ensure you understand your options.

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