Introduction: In December 2023, a holiday let property in Haverfordwest, Wales, experienced significant water damage due to a plumbing issue. This case study outlines how our expert loss assessment services facilitated a smooth and successful claim resolution, leading to a satisfied client who highly recommends our services.

Initial Discovery: In December 2023, the property owner visited his holiday let and discovered that the flooring was warped and exhibiting signs of damage. Concerned about the damage, he called a builder who identified the issue as a plumbing problem. The builder removed some flooring and turned off the water to prevent further damage.

Client’s Dilemma: Uncertain about how to proceed, PH contacted Oakleafe for assistance. Recognising the situation’s urgency, our team promptly visited the property to assess the damage and provide guidance on the next steps. We advised PH to contact his insurance company and initiate a claim.

Claim Initiation and Assessment: PH contacted his insurance provider and filed a claim following our advice. We then accompanied the insurance loss adjuster to the property, where we collectively assessed the extent of the damage and discussed the necessary steps for remediation. This collaborative approach ensured a clear understanding of the situation and agreement on the way forward.

Action Plan and Execution: Working closely with our network of professionals, we quickly obtained a quote for the drying and strip-out process. Given the property’s commercial nature as a holiday let, expediting the restoration process was crucial to minimise downtime and business interruption for PH.

Resolution and Settlement: The claim was efficiently resolved with a cash settlement, covering the costs of drying, strip-out, and necessary repairs. The prompt and professional handling of the claim ensured that the property could swiftly be restored to its original condition.

Client Testimonial: PH expressed his gratitude for our support and expertise throughout the process. He stated,

“I wouldn’t have known how to interpret the policy wording or represent myself when the insurance company wasn’t listening to my personal circumstances. The team provided exceptional service, guiding me every step of the way. I highly recommend their services to anyone in need.”

Conclusion: This case highlights our commitment to providing comprehensive support and expert guidance in handling insurance claims. By working closely with our network of professionals and maintaining clear communication with the client and the insurance company, we successfully resolved a complex escape of water claim for a commercial property.