"A friend suggested working with Oakleafe Claims after discovering the horrid time we were having with our insurance company after a flood. Oakleafe Claims responded to us as soon as we enquired and offered us their support with the reassurance of their expertise. Grant Williams was assigned to our claim and from thereafter kept us updated through the user-friendly portal Trackpro and through messages - he offered reassurance at a time when our insurance company was causing us great distress. As we both work full-time we did not have time to deal with insurers directly, Grant and the Oakleafe Claims team took all this off our hands and dealt with them directly. They made a horrid situation bearable knowing that their time, knowledge and expertise was focussed on getting what we needed from insurers".

• Our vast panel of specialists was appointed to conduct further investigations to grasp the true extent of the damage suffered.

• The evidence was prepared, reviewed and presented in a clear and concise manner to the insurance company in order to avoid any dispute as to what had been presented and the importance of each piece of evidence.

• Back and forth discussions with the insurance company led to a scope of works being presented and approved on a like for like basis.

• Mrs B received 3X more than what was initially offered from the insurance company and as a result of all the delays caused, we had got the excess refunded to our clients from the insurance company as compensation for the stress caused.

"Through the team’s continued efforts and expert knowledge we finally received an offer from insurers 3X the original offer and in line with what we needed to do the work properly. We cannot recommend them enough. we hope we never have a situation that means we need their services again but would not hesitate to get them on board if we did. A 5- star service!"